Rick Sizemore
Jun 17, 2024
Like when the sales representatives are willing to just let you browse prior to asking if we needed any help or had questions...Amber was instrumental in guiding my wife and I to furniture that suited our taste. We enjoyed our shopping experience and hopeful that our furniture package will arrive on the scheduled delivery date...so ask for Amber and likely you'll be pleased đ
tiffany nicholson
Jun 14, 2024
We have ordered an entire bed room set with mattress. Have had 2 deliveries at this point with mix matching pieces. Everyone we spoke to blamed the other but yet I still have no bed, and only dressers. Itâs been 3 months. But getting no where with actually getting the items we have paid for. We are grown adults sleeping on a mattress on the floor. Really truly annoying that we keep getting the run around.The delivery guyâs themselves are very nice and amazing. Absolutely not their fault at all. But between the store and warehouse itâs an absolute joke at this point.
Elissa Clement
May 27, 2024
We went to a couple different furniture stores and we found Ashley's to be very professional with a large selection of very nice furniture. We were greeted by Tony who was a helpful pleasant gentleman to work with.I am thankful for the help getting some very nice new furniture for the house. Thank you Tony.
diane mccarthy
May 27, 2024
Tony was amazing! We bought a house full of furniture and I'm glad he was the one who helped us!!!
Wayne Mccarthy
May 27, 2024
Mr Tony, is the ManVery Good Salesman
Marissa McGlynn
May 26, 2024
Karen was an absolute blast and made sure to give us top notch information on the different couchâs we were interested in and most definitely took the photos we showed her of our living room into consideration! She was so funny and got to know us on a personal level and even made sure to consider how big our dog was and if the couch would fit with our bird cage!!! Would most definitely recommend getting her if you could and showing her the space you want the furniture to go in because once we showed her the living room she suggested a lighter brown couch to go with the emerald walls which we realized would look fantastic! Awesome job Karen and regency for hiring the amazing employee!
Natalie K
May 11, 2024
My husband and I got some furniture today and Marybeth was so sweet and helpful. She was quick and so thoughtful! Good experience
Todd Willson
May 09, 2024
Stopped by to ask about a new bookcase headboard and was able to find something, friendly staff there..
Stacey Dodier
Apr 20, 2024
Karen was great!!!! Will be back in the future.
Cody Smith
Apr 20, 2024
Karen was super friendly and helpful in the purchase of our new sectional. Thank you!
Tracy Beauregard
Apr 14, 2024
Great, low pressure experience with Tony at the Manchester location! Thank you for your help and words of wisdom.
Alexis Kanda-Olmstead
Apr 14, 2024
Amazing customer service and high-quality furniture at prices far below those online. The same sofa and dining set were at least 20%-30% less, and I was able to test everything out for comfort and see everything in person. Karen was our guide through the whole process, sharing her knowledge of the products and advice for the interior design of our new apartment. Her kindness and expertise were invaluable. It was like shopping with a good friend who wanted only the best for you. There was no pressure to purchase; in fact, she encouraged me to see how the sofa and other furnishings looked in the space before moving forward with other items. I left feeling confident in my purchases and excited for the delivery to arrive. Iâll be back again to finish up the rest of our place. So grateful and happy!
Danielle Menchion
Apr 13, 2024
I had a great experience today the selection was fantastic and our sales lady was excellent she helped us when we were ready answered all questions without being push! Wonderful service
Dianna Levesque
Apr 10, 2024
Mary Beth was our salesperson today. She was very knowledgeable and helpful. She helped us find a great mattress! Thanks, Mary Beth!
Alyssa Fulton
Apr 07, 2024
highly recommend looking here for furniture - good prices and staff is super helpful ! mary beth helped me & she was lovely
Zoe Tatge
Apr 06, 2024
Sam did a great job helping us find our next family couch! He was knowledgeable about the product, financing, delivery, protection plan, etc. He was very professional and help us leave confident about our purchase.
Kristy Komisarek
Apr 06, 2024
Tony was SUPER pleasant and EXCEPTIONALLY helpful! Gave the exact information we needed and was able to answer all our questions. We will be coming back to see Tony to get our next piece!
Megan Ackerman
Apr 06, 2024
My experience at Ashleyâs was excellent! We went in looking for a bed and king size mattressâŠTony was amazing! He was knowledgeable, patient and not pushy! He was invested in what we needed and wanted! My overall experience was excellent start to finish! Happy customer!
Deidra Silk
Mar 30, 2024
Sam provided excellent customer service despite a busy store. Both the salespeople and office staff were great! A1 customer service.
Christina Andreadis
Mar 28, 2024
We had a great experience in the store!Sam was very helpful and friendly!
Dawn Crim
Mar 26, 2024
On Aug 15, 2023, I made the mistake of purchasing $2,819.96 worth of furniture - a mattress, box spring, dresser, mirror, and complete bedframe (Mirabel collection). Also opened up a credit card account with the store (Synchrony Bank) thinking it would "protect" my purchase.October 26th, 2023 Ashley delivers everything. As promised, they gave me a window of time the day before and called the day of. I immediately notice the damages to the Mirabel pieces and call the store. I also told them the wrong box spring was delivered. We did not want a low profile and it is not wide enough for our pillowtop mattress. Both sides of the mattress are hanging over? I was told that I should get a call within 72 hrs about the damage claim.October 27, 2023 my husband and I decide to just go to the store to correct the box spring issue. We should have had a resolution by now we were thinking. Manager Liz checked the notes and discovered her salesperson, Peach ordered the wrong item. She ordered exactly what we asked her not to according to the notes. We are assured that it would be swapped out on Nov 7th with a better quality item - which is good because you don't give a customer a generic bottom of the barrel undersized box spring for their expensive pillow top mattress in the first place.November 7, 2023 delivery crew swaps out box spring. Thankfully we were here because they did not call us prior to and if I remember correctly, it was earlier than the window scheduled.November 29th, 2023 furniture tech assesses damages to Mirabel pieces. Tells us that there is no way he can fix them due to factory defects. Apparently, everything but the mirror was missing paint from the factory (many areas were missing paint). One section of the footboard is jagged, missing a section of pressed wood, and was simply painted over at the factory. He also told us the delivery crew did not assemble the bedframe together either on 10/26 - he fixed that problem.January 2, 2024 Here we are over a month later with no word from Ashley. I decided to call about the furniture tech's findings and where we go from here. I was told that the reason why I didn't hear sooner was because the claim was accidentally closed? They would investigate and get back to me within 72 hours. This game of 72 hours continued on. I finally had enough.January 11, 2024 (after not getting any resolution) I filed a dispute with Synchrony Bank - again, thinking this was a "protected purchase". In my claim, I told them that Ashely can simply make things right by refunding me back a portion of the TOTAL sales price - $500. We would live with the defects. If they could not do this, they can come take their furniture, issue a refund for the MIrabel pieces only, and we will reorder from somebody else.February 26, 2024 I received a message that my dispute has been resolved? I would later learn that Ashley simply told them that I agreed to reorder pieces and have them swapped out. I told the rep I never agreed to that and I would like my claim reopened. I also told her that due to their lack of quality control and their delivery driver's lack of knowledge as to how to assemble furniture, why would I want to go through that again? I could end up with far more damages the second time around. She reopened my claim.March 20, 2024 I receive a message that my dispute has been resolved? The supporting documents I received state that they do not offer refunds. They also had a copy of my driver's license with those documents? In NH, it is illegal to make a copy of a driver's license and it is also illegal to keep it on file - UNLESS you have permission from the DMV. (NH RSA 263:12x) So, I am now looking into this as well with the Commissioner as to whether or not they are on the approved list.This was the FIRST and LAST time I order from Ashley. They could care less about making their customers happy. With that said, there is much to be said about purchasing from family owned businesses.
Charlie Murphy
Mar 19, 2024
Nice place
Chris Antoine
Mar 15, 2024
We ordered a couch loveseat combo from the store that happened to be the floor model, and our purchasing experience was easy, quick, and no-pressure! I personally really appreciate a salesperson that can let you shop and try out a few models, ask questions, and NEVER pressures the customer. Definitely made me more comfortable purchasing that day. Thank you so much Levi! We love our new couch.
Carl Smith
Mar 03, 2024
The store wasn't even welcoming when you went in. We where looking for a love seat. The one we found the woman said I'll be right back. I'll go down and get you a price on the one we looked at. After almost 20 minutes she came back and said that it was 22 hundred dollars. I said I don't think so for that price. About ten minutes later she said let me go back down and see if they could do any better on the price. She was gone for another 15 minutes before returning and telling us that it would be 2 thousand and it would be the floor model. Again I said that we where all set and we left. If I could give a half star I would. We won't go back. We went to Bob's Furniture and got a complete living room set, quality name and quality product for 2 grand and we love it. Thank you Bob's.
Jerry Hunsicker
Mar 03, 2024
Large store with many offerings for furniture. We were looking for sectionals to fit an awkward shaped room. We didn't have any luck here and the prices were on the expensive side. 2 levels of furniture and nothing to buy.
Marta Hebert
Mar 03, 2024
Spoke with Karen today...very helpful...great service!
Cathy Lynch
Mar 02, 2024
I had a wonderful experience from the sales person Levi Kreku. Very helpful in picking out a recliner with my mom.
Mohammad Mostafa
Mar 02, 2024
Levi helped me find exactly what I was looking for, she was great, this is a really nice location worth checking out if your in the area
Levi
Mar 02, 2024
Amazing prices, really friendly sales people overall had a great experience
Armin Coric
Feb 26, 2024
Tony assisted us during our purchase, demonstrating kindness and attentiveness to our couch preferences. He allowed us to browse freely, ensuring we felt no sales pressure as we made our decision. Additionally, the management was excellent, showing kindness by waiving the delivery fee for us, given that we had no couches at home. Overall, it was a fantastic experience for our first time shopping here.
Jessica Hutchins
Feb 26, 2024
Worst furniture store ever I bought a couch and loveseat that both had recliners. I went to get something out of the side of the chair and cut my hand because the staples were sticking out. Then the recliner on the couch broke. Ask them to fix it they had somebody come pick it up to fix it. Itâs been almost 2 months I have still not had my furniture returned, and they keep giving me a runaround about it. They refuse to refund me or give me something else do not buy from this place
Bob Magri
Feb 25, 2024
Levi was excellent - very helpful and found us exactly what we were looking for!
Deb Urbaitis
Feb 24, 2024
MaryBeth was awesome!
P B
Feb 23, 2024
Just wanted to thank Anthony A./Tony for helping us with all of our concerns and questions at Ashley Furniture Store! He went out of his way to bring the store manager Liz over to chat about a past experience. Tony was amazing, very friendly and helpful!!
Linwood Davis
Feb 20, 2024
Levi was very helpful and pleasant!
Hayli Ash
Feb 16, 2024
First time here, ended up with a couch! Everything about the process was seamless, Karen was very attentive without being over baring, something every sales person should follow! She took care of us and answered every question we had from the size of the couch, to delivery options to way up to the north country! All something Karen said Ashleyâs took care of. I am so excited about our new piece of furniture, all thanks to Karen and her knowledge, and her friendly calming approach, if you ever stop in, ask for her!
Bhanu Prakash
Feb 16, 2024
Karen and Anna were very helpful to select the right furniture and get the best pricing
Patrick Joyce
Feb 09, 2024
Our son ordered a bed at end of July with delivery and assembly at 4 to 6 weeks. Order arrived 8 plus weeks. Dropped off and no assembly. Attempted to assemble, no instructions and missing material. Called store multiple times for immediate assistance, none. Requested instructions and replacement or parts needed. They sent someone in October and stated the obvious that there are no instructions and possibly missing pieces. After countless emails, phone calls with store. They said they will replace whole thing. Long story short, we got missing pieces and it was installed by delivery company at end of January! The logistics and customer service is a nightmare. You have to literally hound them constantly. I will never deal with this company again.
bob valiant
Feb 06, 2024
Salespeople who aren't pushy, prices are ok, good selection in the Manchester store.
Aurora Dawn
Feb 05, 2024
All the customer service helpers were lovely and the manager loves her staff and even gives kids snacks!
Amie Miles
Feb 05, 2024
Sam was amazing!
Big Red One (Big Red One)
Feb 01, 2024
I bought a couch from them. The guy's name was ray. He did everything he could to give us the cheapest price. And he made sure the delivery date was all set about about 34 months later. I went back to buy a bed. I asked for the gentleman and he said that he wasn't there. So I dealt with a manager who was very grumpy. Was upset that the shift called out which I could understand. Then I listened to how she treated her employees and then I got why they didn't want to work there. The delivery date was completely wrong, they told me the wrong date they didn't do anything for pricing which I didn't expect on my couch, butt would have been nice on top of the grocery list of things that were going on there doing the paperwork took about an hour because they didn't have a clue what they were. Doing the manager had to call somebody else. It was ridiculous. I am not happy I was happy and now I'm not. It seems like this manager cares about one thing which is money and not customers which is wrong
Jim Rollins
Jan 27, 2024
Marybeth was a pleasure to work with. Very knowledgeable and helpful.
Alicia Law
Jan 17, 2024
Marybeth and all of the staff were amazing to work with. Made purchasing a couch seamless!
Levi Kreku
Jan 13, 2024
I love this store, the office was so helpful and the sales people and phenomenal
Taylor Manning
Jan 13, 2024
great staff! mary beth was incredibly helpful in helping me find the right furniture for me !
Karissa Dodier
Jan 11, 2024
I do not recommend this company. My boyfriend and I purchased a home in November and for the first time, I decided to invest in brand new furniture. We are absolutely disgusted by the customer service and quality of our experience. Itâs a long read, but worth your time to avoid what weâre going through with this company.The day of our closing, we visited Ashleyâs in Manchester. We spent thousands of dollars on a couch, oversized chair, ottoman and beauty rest mattress with an adjustable base. For starters, the employee claimed that the adjustable bases only came in queen size and convinced us to purchase one in the showroom to pair with the king size mattress we ordered. After weeks of waiting and finally picking up our mattress and frame, something didnât seem right as the sides of the mattress were sagging off the base. Additionally, the store did not give us a remote so we had to make an extra trip back to the store to pick it up. After about a week or 2, I called the store, and it was confirmed that the bases in fact do come in king size and we were assured that one would be ordered, delivered and set up in our bedroom and the queen base would be picked up. Fast forward to LAST FRIDAY (remember we placed the original orders in November) - delivery crew shows up at my house with the living room set and king size base. An exciting day of finally receiving all of my furniture quickly turned in an absolute disaster of an experience thatâs Ashleyâs has failed to even attempt to make right.Not only could the delivery crew not carry the king size base up to our bedroom (claiming it was too heavy), but they put 2 holes in the walls of my new home and neglected to say anything ! They weaseled their way out of here, leaving my home damaged and my bed base in my living room (where itâs been for about a week now). I have been sleeping on the mattress on my floor after spending THOUSANDS of dollars for this set. The ottoman was left with only 3 feet as the delivery crew informed me one was damaged and needed replacement. Customer service later confirmed that no replacement was ever ordered.So, my current situation is as follows:1. King size bed base is in my living room.2. Two golf ball size holes in my wall of my new home.3. Sleeping on my brand new king mattress on my bedroom floor.4. Left with a broken ottoman with 3 legs that cant be used with no assurance that a replacement foot will be sent to me.I have contacted Ashleyâs customer service several times over the last week and it is quite evident that making this situation right is not a priority of theirs. I have attached photos of the position this company has left me in after giving them thousands of dollars in sales.
Dawn Munson
Jan 06, 2024
Lots to choose from but not enough selections for power sectionals in leather that weren't $9000. Staff was very friendly and I was greeted at the door with a smile and a hello.
Lindsay Chase
Dec 31, 2023
MaryBeth was wonderful! She helped us get the furniture we wanted, offered hot chocolate for our kids, and made the experience pleasant but also efficient so we could get in and out with our 3 boys. We are very excited to get our beautiful new furniture!
Michele
Dec 29, 2023
Amazing customer service here. No one rushed our decision and all questions were answered. Sam was great! We left very pleased with our purchase of a beautiful sectional.
Irina Naoumova
Dec 26, 2023
Moe helped a lot and answered all our questions on sofa and chair. Thank you!
Nut Kick
Dec 21, 2023
Lisa in Manchester Connecticut is a true professional. She provided impeccable customer service and advice throughout the selection process. I recommend Lisa for all of your home good needs.
Karissa Gaddy
Dec 19, 2023
Moe R. was extremely kind and helpful! He was willing to move furniture to help us envision what we needed. Great personality and customer service!
Robin Maddox
Dec 15, 2023
If I could post no stars that is what I would do. The couch was torn when delivered. The driver indicated they would repair it. That was in October. Fast forward after so many calls getting the runaround and saying would "email a ticket" NOTHING has been done. This is now going on 2 months...
George Youssef
Dec 12, 2023
Here you can find everything you want. I love this place. There are some sellers, especially Kimberly. She helped me a lot in finding the dining room and the living room. I would like to thank them all..
Kathy Gallant King
Dec 10, 2023
Chris and Tanice were so helpful. We went back and forth for two days and we finally found something we like because of them.
Reilly Call
Dec 09, 2023
My husband and I regretfully purchased a sectional and a cabinet from this store on August 18th. We were told it would be about 6-8 weeks for the delivery and they would reach out to us to schedule. We followed up periodically (as we never received anything from them) and were told they would be delivered by October 15th. They finally give us a call on October 23rd to let us know they can deliver on November 3rd (at this point we take what we can get). We get a call on the morning of the delivery for them to tell us the cabinet is damaged and wonât be delivered. They then come to deliver the sectional (2 chaise & the middle piece to connect them). The middle piece is marked incorrectly and they can only deliver the 2 chaise. At nearly 12 weeks after our purchase of almost $3,000 we ended up with half a couch. I had to fight with customer service and send multiple emails to get a response. Now being December 9th, we were finally able to get them to pick up the 2 chaise and refund the whole order. Please save your time and money!! I wish I wouldâve looked at the negative reviews before purchasing here, because they are true. You could not pay me money to order from here again.
Jason
Dec 08, 2023
Kimberly was very very cool and amazing. She's very knowledgeable and made my buying experience feel magical. I'm a believer now.
chris robinson
Dec 08, 2023
Be cautious when purchasing if your furniture is not in their warehouse when you buy!!!!Initially I was told 3-5 weeks and now itâs 3 1/2 months for my furniture to be delivered??!!! I deleted my original 5 star review from 12/8/23 and am changing my rating based on my absolute nightmare of an experience with this store post sale. Keeping one star on this review because there is only one star in that building who knows how to treat their customers and thatâs Ray. My delivery date has changed at least 5 times since purchase and their story changed at least three times. Seems like they know what to say to secure the sale but cant set realistic expectations. Iâve vocalized my frustration but can quite honestly say the excuses just kept coming and managers kept passing the buck. In the end after blaming me and creating more excuses my order is being cancelled so Iâll have to start over again.In conclusion- I wouldnât recommend shopping here especially if you have a somewhat specific timeframe in mind for your purchase.- I would recommend directing any pressing or complicated customer service issues to their corporate customer care and not the store. They were quick to take my feedback about the untimely delays and their poor communication personally.- I would recommend this store work to improve their customer service skills by improving their follow up, communication and ownership when it comes to handling escalations.
Raul Bernal
Dec 03, 2023
Super helpful. Came in just to browse and walked out with a great sofa and loveseat. Tony Armano was an awesome sales consultant.
Ruth Nunez
Dec 03, 2023
Moe has been an exceptional employee in the process in buying furniture for my mom!!! Most definitely will return!!
Sharyl Geisert
Dec 01, 2023
The associate that assisted me was, Peaches! She spent three hours with me finding the right furniture for me. No rush, always polite, good conversation. She listened and there ya go! My furniture is on its way. Thank you, Peaches, from your new favorite customer đ
Private Citizen
Nov 28, 2023
This company ran a sale saying they were going out of business, glad they lied and are not out of business, never trust those who lie to you, notice they do not respond to their bad reviews and Iâm suspect of all these five star reviews from fake accounts
Valerie Wickham
Nov 27, 2023
Peach was our sales rep and she did a very good job working with us. She listened carefully and helped us find what we wanted. She was very patient and very knowledgeable about the products. we were very happy to be working with her on our purchase.
Stephanie Shackford
Nov 25, 2023
Peach is amazing! Sheâs super knowledgeable , very nice . And just overall a great experience.
Zac Bennett
Nov 11, 2023
Ashleyâs Furniture is a great place to find quality furniture. It took awhile to find something that fit but my roommates and I were able to make a great purchase! Kimberly was very kind and helpful during the process. Highly recommend!
Devon Cassel
Nov 11, 2023
Got the couch we wanted with the help of Kimberly who helped point us in the right direction and also put up with our indecisivenessđ
Chelsey Nicole Morin
Nov 07, 2023
Ray and Anna were so helpful! We are so happy about getting our new couch. :) Thank you both so much! We can't wait to use and enjoy it for many years!
Valerie Colombo
Nov 05, 2023
Sam S is the greatest !!!! Wonderful to buy from !Thank you Sam ! Would buy from Sam anytime !
Laura Ross
Nov 05, 2023
Fantastic! Very kind and knowledgeable!!!Thank you Sam
Ross Rul
Nov 05, 2023
Nice store. Peach was our sales representative is . No pressure No pressure sales. She knew we liked the one sectional that was going be discontinued. Then she went out of her way to help us and still found it online. Free delivery a bonus too.
Nicolle Larhette
Nov 04, 2023
I recently visited the store just as a walk in looking for furniture options for my livingroom! Ray instantly greeted me and helped show me around, and answer all of my million questions! He was super patient with my indecisiveness, two days in a row actually! After day two he helped me purchase all of the pieces I finally decided on! Thanks Ray!
mirland metelus
Nov 04, 2023
Kimberly she happy today she very nice
D Venezia
Nov 03, 2023
Great shopping experience
tommy barbot
Oct 29, 2023
Moe was a great help!! Definitely will return!!
Chad Gendreau
Oct 25, 2023
Our experience at Ashley Furniture in Manchester was fantastic, thanks to Peach, our exceptional salesperson. Peach's approach was refreshingâno pressure, no hovering. She allowed us to explore without feeling rushed. The furniture quality exceeded our expectations, and Peach's assistance made the entire process enjoyable. Highly recommend!
Zac Hennessey
Oct 23, 2023
Went into Ashleyâs furniture just to browse for ideas for my new apartment. Marybeth a sales rep greeted me and my partner. She helped show us around and helped us find some really good deals. She was also able to get us 400$ off of the deals. Iâm very satisfied with the service THANK YOU MARYBETH
Kyle Graeme
Oct 23, 2023
Mary Beth was super helpful and will cater to any budget to find the best options we furnished our whole place in one stop!
Sam Baker
Oct 23, 2023
Would give zero stars if possible. Read the fine print and ensure the furniture is in good working order before you sign off.Trying to use their service website is a joke and the people on the phone make it impossible to book anything. I took the day off from work and the technician was hours late and did not even offer a single bit of help.
Yolanda Rivera
Oct 22, 2023
Peach Very professional and friendly
Hannah Shapiro
Oct 22, 2023
Marybeth was amazing!!! She helped me find the perfect couch and dresser for my home.
Amanda Balestreri
Oct 21, 2023
Love this store! Iâve never had a better/faster furniture shopping experience . Levi was so helpful and even provided her own insight on colors/decorating/designs. She was such a pleasure to work with and wasnât pushy at all. Highly recommend!!
Ejona Haxhija
Oct 19, 2023
Purchased couches about three months ago. When the couches got delivered one side had multiple cuts ! I contacted the store and told them about it. I had to take the day off specifically for the technician to come over the house . First technicians said they ordered the wrong parts and he couldnât fix the couch ! Weeks went by they ordered the new parts for the second time just for the second technician to come in and say they ordered the wrong parts AGAIN ! Lost two days of work and I didnât get paid for and Iâm still left with a ripped couch. Every day I have called I get â weâre sending a follow up email â â you will get a call tomorrow â no one calls back ! Horrible experience very disappointed
Amazan Yveline
Oct 17, 2023
Update!After my review here, they asked me to contact them and I did. After a bunch of rollercoaster again we finally got a delivery date of November 2nd.The replacement were either broken or eaten by termites. Luckily the slats were not even though still so cheap and wobbly. Even The delivery guys said they would relay that back to you guys as well and commented on how cheap the slats are and agree that they are wobbly and would not do a good job supporting the mattress and foundationThey were able to add the slats, however they couldnât even screw them all in as the side rails are falling apart. As soon as they left I emailed customer and guest services to let them know how disappointed i was and how nothing was resolved and provided pictures.Well itâs now the 9th and no one has gotten back to me.I am 8 months high risk pregnant woman and this whole thing has caused me so much emotional distress, as this is the third delivery and this has not been resolved.This is the worst customer service i have had to deal with, rude, no sympathy and accusatory.At this point I would like to get a refund for our bed and y'all can come pick this cheap mess of a bed.First review!I am beyond angry and irritated!!! Because after 16 days of emailing of sending proof, our bed is still not fixed and tonight it finally caved in with me heavily pregnant and with my partner putting us in DANGER!!! Do something!!!My partner and I came here july 2nd and bought a bedroom set. The saleassociates were lovely, great experience.Our nightmare started with delivery, they delivered august 3rd, after they brought everything in they realized some parts of the headboard were completely broken.Annoyed but cool, I talked to customer service and they found a replacement 2 weeks later, the delivery guys came back with the missing parts and put the bed together.After they were done, they had extra parts leftover. I really thought the extra parts were from the fact the headboard had to be replaced and were from the second delivery.My partner and I immediately realized as soon as we got on the bed it started sinking in, it got more and more uncomfortable, the bed would not stay steady, creaking and shaking every time you get on it. And causing me major back pain, as I couldnât sleep comfortably on itI am heavily pregnant, so we said enough is enough. October 1st we pulled the mattress off to figure what the heck is wrong with the bed thatâs when we realized the delivery guys who are supposed to be professionals never finished putting the bed fully together. The reason the bed is so unstable is because the headboard is missing parts which are the support. We now realize those are the parts that the delivery guys left with.We went back to the store, talked to one of the lovely receptionist, we explained the issue, showed her pictures. She confirmed to us that the delivery guys did leave with extra part, she sent an email on our behalf to the warehouse and customer service so it can get fixed.The warehouse and the Manchester customer service are not open on Sunday and Monday so on Tuesday October 3rd I called and talk to a customer service person and he told me i had to email proof of the problem and someone will get back to use in 48 hours.Once he emailed me, the verbiage of the email now said âsomeone will respond in 7-10 business daysâI told them i am pregnant and the bed has been getting worse and we would appreciate it if someone get back to us sooner.October 7th a guest services person emailed us again asking us to send proof of the problem, I sent videos and pictures of the problems with the bed and show them where the parts are missing. Since then I have sent follow up email on the 12th, the 14th and tonight the 16th because the bed broke at 11pm, and we had to move our mattress to the floor.We are exhausted, and very angry as we have spent almost 2500 on this and has gotten a terrible, unsteady bed which has put me and my unborn child in danger. Shame to customer service from the warehouse.Do not buy here!
kaitlyn manuele
Oct 15, 2023
Ray was great to work with! He was able to help us find a bedroom set for our toddler. She was running around like a nut the whole time and he was able to assist us without making us feel rushed. We will definitely be back in the future to work with ray!
DJ Burke
Oct 15, 2023
Peach was extremely helpful and knowledgeable - she provided great recommendations. Found what we were looking for quickly. Wouldn't hesitate to shop here again in the future.
Ab A
Oct 14, 2023
Peach helped us with our bedroom set and mattress purchase and provided quality customer care. She patiently answered all of my questions. Would do business again here.
gina smotrilla
Oct 14, 2023
Sam S, was great with us today. Very pleasant to work with.
Erica Randall
Oct 11, 2023
Had a couch in mind and Levi was very helpful and quick to assist me. Overall a pleasant experience!
Greg Stuart
Oct 11, 2023
The staff were absolutely amazing at this location. They were very helpful and informative. We will definitely be back for future purchases
Robin Zielinski
Oct 09, 2023
Very friendly staff, Levi Kreku was a great help and very knowledgeable
emily wobbe
Oct 08, 2023
Levi at the Manchester, NH store was fantastic and easy to work with. For only being a month on the job, she was very knowledgeable, and approached us with ease and confidence. Thank you, Levi for helping us find the perfect couch for our home.
Tina Samson
Oct 07, 2023
Peach was wonderful! Very helpful and listened to what I was looking for. Helped me find the perfect reclining loveseat for our home
Jamie Young
Oct 04, 2023
Looking for a small sectional that was in stock with no wait time. Was given a few options and helped by Tony and Peach. The only disappointment was delivery was a 4 week wait. Otherwise, it was a pleasant experience! I am now 10 days out and have called the warehouse twice to set a date for pickup. I have received no response AND no one answers at the store. I don't have my merchandise as of yet. Would someone please contact me.
Michelle Gyorda
Oct 03, 2023
Ordered a couch from here and was told 8-12 weeks, 12 weeks at the latest. If the couch was running a little bit late, we would be notified.No notification and our delivery was pushed back EIGHT more weeks.
Vanessa Prendes
Oct 01, 2023
First time Ashley furniture shoppers. Kimberly was attentive and patient. Her feedback on build quality helped us decide between various pieces. She was not pushy but remained nearby allowing us to view things on our own while still allowing us to easily find her when needed. Thank you for your help Kimberly :)
Stephan Krueger
Sep 30, 2023
Just ordered a sofa, loveseat and bedroom set. Looks great! Peach was very helpful (but not overbearing). Great job!
Allison Guay
Sep 26, 2023
Peach was very helpful & courteous! She helped me find the perfect living room set for my house! She is an exceptional worker! I will most definitely recommend Ashleyâs furniture to my friends and family in the near future! Thank you Ashleyâs!
Deb Miner
Sep 23, 2023
Our sales lady Peach was excellent! She knew her product and didnât pressure us. She was happy to take the time and show us any furniture that could fit our needs. We bought a new place and needed a lot of furniture for different rooms. She made our shopping experience easier
Trevor Noyes
Sep 21, 2023
I went in to see if they had the desk I wanted, they showed me what was in stock but none of them fit the criteria. Kimberly, Anna and Morgan all helped me find the exact desk that I wanted and special ordered it for me. The delivery charge was waived and it will hopefully be here within a month. All three girls were super nice and very helpful, great experience!
Katie Jordan
Sep 13, 2023
Ray was amazing and so helpful! Quick process!
Tom Thomas III
Sep 13, 2023
Great assortment of furniture and accessories
Joe Sabella
Sep 12, 2023
Peaches was pleasant, informative and easy to work with. Ashley's in Manchester store was clean and easy to walk around. I would definetly recommend Peaches and Ashley's of Manchester NH.
Westley Dunham
Sep 12, 2023
We've been to Ashley furniture a few times within the past year and the sales lady (Peach) is BY FAR THE BEST FURNITURE SALES LADY!! please ask for her if approached by another sales people, you will not regret it. She's very knowledgeable, she will be around but not on top of you, she doesn't make it feel like your being followed. She is not pushy towards anything.For the past three days we have been actively looking for the best sofa for us and we visited 4 different stores with many different sales people to include "Ashley Furniture" Manchester twice in 3 days. Our first experience was Monday night and that sales lady was the worst! Ask for (Peach)I hope she stays in sales/customer service because I will purchase from her again. I can't say that about any of their other sales staff. To be quite honest, I will not purchase any furniture their unless she is our salesrepresentative moving forward.Thank you Peach, your help was much appreciated!!!!
Catherine Guash
Sep 10, 2023
Excellent service. Peach is the best. Highly recommend.
Carlos Kuper
Sep 08, 2023
Kimberly was very helpful, attentive, and extremely professional. Our experience was very good.
Cory Willey
Sep 06, 2023
Letâs see. They told me my top floor stuff would be in within 4-6 weeks and then kept pushing it off. Here we are 12 weeks later and my stuff is supposedly getting delivered to them tomorrow. I went in this past weekend to try to set up delivery and now they tell me the next available date is 2 1/2 weeks out. The girls answering the phone are great but actually trying to communicate with the manager is terrible. I spent over $3,000 here and just want my stuff. I donât recommend them at all unless you can buy it directly off the floor.
Judi Duclair
Sep 06, 2023
Kimberly was great đ
Nicole Soucy
Sep 06, 2023
Our visit today was great! Fast easy service, will be furnishing our entire home with Ashley. Kimberly was a great help!
Maddison
Sep 04, 2023
Absolutely phenomenal service at this location. We went in to look for a new bedroom set and mattress and were helped by Mary Beth and Liz. Both extremely nice and knowledgeable on mattresses and furniture and they helped us to get the best possible deal.
Nicole Murphy
Sep 03, 2023
Nora was a great help to us today. Quick. Informative. Thank you!
Emma-Lee Boucher
Sep 02, 2023
I loved my couch buying experience and Sam S. helped us tremendously. Thank you so much!
Lauren Powers
Sep 02, 2023
Was and unfortunately still is the worst experience I had to deal with. Ordered a living room set and waited over 8wks for and only got the sofa and coffee table. Was then told I would receive a refund for my love seat. I was given a 10 to 12 day waiting period. After 2 weeks got a call saying the love seat was in and I expressed I wanted my refund and now the check wouldn't be here until 20 to 30 days. NEVER AGAIN..
Dawn Smith
Sep 02, 2023
Finally found a couch we liked. We were quoted 4 to 6 weeks for it to come in. 6 weeks passed, no update. Kept calling for status and was told not all pieces were in. Was told to call back at the end of Aug. Called today, 09/02/2023 and now they are telling us maybe the start of December.Don't sell it if you can't guarantee delivery.
Cary Margaret Perry
Aug 23, 2023
Ray was great! He knew exactly what we were describing and lead us to our perfect couch!
Deborah Lawrence
Aug 23, 2023
Peach was my sales lady and she was fantastic she showed be around and very patient with me I had a couple of crazy things happen during my visit I chose the perfect living room set with her help.
Hien Nguyen
Aug 20, 2023
Marybeth was so great helping us with our funiture. I kept chaning my mind but she was absolutely accommodating
Andrew Sebastyan
Aug 12, 2023
Emily was great!! Patience, smile, and honesty are all great to experience when buying here!!
Saundra Konrad
Aug 11, 2023
I had an amazing experience. Was set on buying at Bob's until I went into Ashley's. Emily and Liz were great on the floor. Bree was great at finishing the sale.
Lisa G
Aug 05, 2023
Marybeth was so lovely to work with! She was able to show me a sofa I loved and made the process so easy!
James Hobbs
Aug 04, 2023
Ray was a huge help at the Ashley store in Manchester. Thank you very much we will definitely be back for our next purchase!
Thomas Flachbart
Jul 26, 2023
Very knowledgeable & helpful.
Ted Ted
Jul 24, 2023
I had an Awesome and Amazing experience at the location in Manchester New Hampshire on Friday the 21st day of July 2023. For the first time in a long time I go to a business, and what is advertised on google is actually what the store is offering. I went there to get some furniture that I saw within my budget. I was pleasantly surprised by how I was treated by one of the staff members named Emily; and this because Emily didnât make me feel unwelcome. In fact; I felt very important, and that my needs are priority. Unfortunately I did not get the original item I wanted for the discounted price; but I got something better within the same price range. Emilyâs professionalism and willingness to satisfy my needs is impressive. I left there with peace of mind, and sincerely believe that Emily should get a raise. Because of the wonderful treatment by Emily; I would recommend Ashleyâs furniture store to everyone! The other staff members were wonderful as well! Thanks guys!
Robert Baker
Jul 22, 2023
The salesman wad very pleasant and did not try to push a certain item on me and showed me every option that was on the floor I would recommend him to every one
Olivia Hussey
Jul 22, 2023
amazing customer service. Peach was a delight to work with. Very knowledgeable and kind. 100% recommend going there for furniture as you will be treated amazingly no matter your budget.
Danny S
Jul 18, 2023
Luys was awesome wasn't overly pushy, and helpful when we needed him. Store had a good layout, 2 floors with a large selection.
Elizabeth Vasello
Jul 15, 2023
My boyfriend and I went into Ashleyâs looking for a new bed. We were greeted immediately by Marybeth. She was amazing and got us everything we wanted and more!
M Del
Jul 10, 2023
Luys was our salesman. He was extremely helpful, took the time to show us sofas that could also be sold as a sleeper. I am very picky, and kept going back and forth. He was extremely patient, didnât push us to make the purchase. He chatted w my husband about their roots, while I was thinking of colors. We did pick one and it was in special.Definitely would refer him
Julie
Jul 09, 2023
My salesperson, Peach, was absolutely amazing!!! She helped me select the perfect sofa sleeper for my downstairs TV/guest room.The delivery guys were equally as impressive! They were miracle workers getting this big, heavy couch around the spilt staircase and into the room. They were both super nice, respectful of my home and were finished in record time.I highly recommend the Olsberg couch, Peach and Ashley Furniture! I will definitely be back for future purchases!
Cathy Bates
Jul 07, 2023
After shopping around we ended up at Ashley in Manchester NH. Great experience! Marybeth was very helpful! Definitely will be back to shop for other rooms!
Kaitlyn McManus
Jul 02, 2023
Ray, at the Manchester store, was very helpful! He wasn't pushy and remained attentive for our entire visit. He was knowledgeable about all of the products and able to answer all of our questions and help us furnish our new home :)
Adam Baillargeon
Jul 02, 2023
Had a great experience! Bought a sectional couch and a mattress. Associate, Peach, was very helpful and answered any questions we had and also gave us space to look around and test out different pieces.
Vicki Andrews
Jul 01, 2023
Peach was very patient and super helpful
Adriel Stillwell
Jun 29, 2023
Sam did a great job helping me pick a sectional I love! Thanks Sam!.
Lissette Cortez-Richman
Jun 27, 2023
We visited Ashleyâs to find new furniture for our apartment. Emily was attentive to our needs and provided us with a variety of options that fit our desired style. We are thoroughly satisfied with the furniture we purchased and look forward to using Ashleyâs for all our future home purchases. We greatly appreciate Emilyâs help in making us feel comfortable with our selection.
Richard Lansing
Jun 21, 2023
Excellent service by salesperson, Peach, at the Manchester, NH store. Professional, helpful, knowledgeable and courteous.
Kayla Powell
Jun 20, 2023
Peach was fantastic , she listen to our wants and needs and found us the perfect items for our new home . Will definitely be returning for her services .
Trisha Tidd
Jun 18, 2023
Found exactly what I was looking for and Marybeth was great, guided me to the perfect chair right away!
Michael DeMarco
Jun 17, 2023
Ray was a pleasure to work with!
Hannah Beato
Jun 13, 2023
Ray was very helpful at the Manchester NH location. He was friendly and provided all the information we needed.
Stacey MacStravic
Jun 11, 2023
Luys R. Was very helpful and pleasant to work with!
Robin Greenwood
Jun 11, 2023
We bought the Flynnter bedroom set a couple of months ago. We are happy with the set now, but we did not have a good experience in resolving issues found after delivery. Two nightstands and the chest had poorly assembled drawers, requiring replacements. The installers noticed this on one of the nightstands while unpacking the set from the truck and decided to hold this back. It was only after they left did, we open drawers, and found on the very first one that it would not open. Applying a little more force to open it caused the rail to break off the track, spilling ball bearings. We found 2 other drawers on this unit to be similar and found one drawer slide on the nightstand to be very loose. The rails are low-quality, and we failed to notice this while inspecting the floor model (unless the demo had more rigid slides). Knowing of the issue found on one unit, the installers should have inspected the remaining units for this but failed to do so. We called customer service about this to ask for a technician to come out for repairs and were told that their Service department would call us back within a day. After many days, we did not get a call, so we tried again, and the rep promised to chase this down. We got a call a few days later from the Service dept, asking us to send them pictures of the bad drawer, and scratches and imperfections that needed touch-up. We were told that they would order replacement slides from the manufacturer and schedule the work after they were received. After over a month of waiting for resolution and frustrated with the lack of response, we called again. Service explained that the order for the slides was taking longer than expected, so they decided to replace the nightstand and chest with new units, along with the nightstand that was held back. After replacing it, we were finally satisfied with the set. It was a different pair of installers this time, and they acknowledged that the bad units were assembled incorrectly.In summary, the service department was very slow to return our calls and seemed overwhelmed, which appears to be a common complaint.
Bev Mahoney
Jun 10, 2023
Sam Schneider from the Manchester Ashley Storehelped me find all of my possibilities as I was looking for a specific floor plant for my living room and with his help I found a good one.thanks Sam ..
Austin C
Jun 10, 2023
Peach was very helpful and patient with the pace we were moving.
Joseph Nusbaum
Jun 04, 2023
Peach was amazing from the beginning. If youâre looking for a pressure free experience I highly recommend them. Thank you again!!
Michael Nusbaum
Jun 03, 2023
Peach was extremely knowledgeable and helpful with assisting us chose the perfect furniture for our home.Highly recommend this store!!
Ten Thirty
Jun 01, 2023
Ray is great at what he does! He was very helpful but didnât overwhelm us while we were looking around. Ray did his absolute best to give us the best deal possible. The entire staff including the manager was very kind. Talk to Ray when you get there!
Restie III Emerenciana
May 30, 2023
Look for Ray and Liz. They're awesome and will help you on your needs.
Cyndi Hibbard
May 29, 2023
Our assistant Peach was extremely helpful. She gave us the right amount of space to search independently while remaining within distance to answer any questions we had. It was a very pleasant experience.
Amanda Shneider
May 28, 2023
Service was great- my salesman Sam was excellent in helping me find the right fit.
Ani
May 27, 2023
Peach was absolutely amazing! Super thorough and extremely helpful with the process. She helped us pick the comfiest sofa and was there with us from the beginning to the end of the process.
Katherine Rautenberg
May 24, 2023
Stopped by to checkout dinning room sets and a sale's associate named Peach was extremely helpful. I was a bit overwhelmed with all the areas to look through, and after telling her what I was looking for she found a few options for me to choose from. It made the experience super easy and stress-free. We excited for our new set to arrive!
Sophia George
May 23, 2023
Peach was amazing, it was such a pleasure having her as the associate who help me. I can say Whoopee!! She rocked. She was a trooper throughout the entire experience
Ashley Ortiz
May 21, 2023
Wrong order and bad customer service!
Samantha Kirk
May 20, 2023
My husband and I visited with the intention of looking at some different sectional couch options. We were greeted by Ray when we walked in and after a few questions he helped us find the perfect sectional couch for us. He was also very helpful with getting measurements to confirm it will fit in our living room. Coincidentally Ray actually sold me the set of couches we currently have last time I shopped at Ashleyâs and we love them-itâs just time for an upgrade for us! Was very happy to see he was still there and to have his help today. The team at the front office/desk were also very friendly and helpful with any questions we had. Overall a positive experience for us.
Jessica Williams
May 20, 2023
Luys was such a big help to my boyfriend and I to find and order a whole bedroom set!
Olivia B
May 17, 2023
I had a great experience at this store with Peach and Sam, they found exactly what we were looking for right away. Peach was especially helpful and efficient with our service!
Mandi Merry
May 17, 2023
Very nice very patient!
floyd carmant
May 13, 2023
Tony (sales associate) was amazing from beginning through the end of our time in the store. Great experience dealing with Tony.Floyd
Lacey Noyes
May 08, 2023
We went into Ashleyâs to look around for a new desk for working from home. Nora took in all the details of what we hoped to have and made sure to show us everything that met those wants. We couldnât be happier through the whole process of finding the desk, ordering it and picking up it up. We will be continuing to use them for all future purchases for our home! Thank you Nora for making us feel comfortable with our purchase and showing around other items we are hoping to purchase in the future!
Travis Kettner
May 01, 2023
We worked with Peace, she was great to work with. She asked what type of couch we were looking forâŠbrought us directly to what were looking for. Instead of selling it to us she that day she was AWESOME and told us it would be on sale two days later. She could have sold it that day for her commission. Great customer service, Iâd go back to work with her again.
Edin Halilovic
Apr 30, 2023
Special thanks to Luys Rodrigues! A very nice and patient gentleman who helped us out today!
Kimberly Janelle
Apr 30, 2023
Ray was so helpful and friendly. Thank you Ray!!!
cathy Perryman
Apr 30, 2023
Peach was awesome! She was easy to talk to, knowledgeable of the product and not pushy at all. She gave us time to find what we were looking for with appropriate suggestions. Great experience and would work with her again!
Ethan Hurley
Apr 29, 2023
Peach was the best! She was super helpful and attentive to our needs. I hate shopping for anything and she made it a fun experience. She sat with us for hours interior designing my empty house, because as a male who has no sense of fashion, I am helpless with that. As I wandered off in the store, my GF and peach sat down and furnished the entire house together. They became besties. Peach even recommended a great burrito spot. The only reason I bought all that furniture right then and there was because of the customer service peach provided. Would highly recommend going to see Peach for all your furnishing needs.
Erin Lautieri
Apr 29, 2023
Just want to thank Peach for being so kind and patient with us. She was amazing!
Ermelinda Timmins
Apr 28, 2023
Justine was great to work with! We are very excited about our new couch!
Jaida Mitchell
Apr 27, 2023
Peach was super helpful in assisting us find and purchase our brand new! Highly recommend her!
Jennifer O'Connor
Apr 24, 2023
Don't do it!! Worst customer service I have ever experienced in my life. They make it impossible to cancel and return items.
Erika Alusic-Bingham
Apr 23, 2023
Peach was very knowledgeable and helpful. She listened to what we were looking for and led us in the right direction. We did not feel.presured. There was no oversell. Our experience was very pleasant and we don't generally enjoy shopping.
Shelly-Ann Johnson
Apr 17, 2023
I couldn't be happier with my purchase at Ashley's and the sale representative at checkout were super nice. Mary Beth help my husband and I finding the right bedroom set and within our budget,she was very patient and attentive.This was my second time shopping there and will be returning for all future purchases.
MARYBETH CONNORS
Apr 16, 2023
We recently purchased a sectional at the Ashley Furniture store in Manchester New Hampshire. They had a great selection and sale prices . We are very happy with our purchase and the salespeople were very helpful.
Brittany Martin
Apr 15, 2023
Marybeth in the Manchester store has been very wonderful and very helpful. Explained everything in detail and understanding with what I wanted and didn't want.
Louisa O
Apr 15, 2023
Excellent Customer service with Luys and Nora .Met Nora at the Shrewsbury location and she recommended that I come to the Manchester location cos they have more options which I did. Met Luys at the Manchester location and he was amazing and extremely patient with me .Good team at the location
Y Y
Apr 11, 2023
Thank you best service
Carly Snively
Apr 09, 2023
Ravi helped us pick out a dining table at the Manchester location. He was patient and helpful!
Xzavier Thompson
Apr 08, 2023
RAVI was amazing at Regency furniture / Ashely furniture store !! He help us found our perfect first sofa and made the process extremely easy!!
jaime badillo
Apr 08, 2023
Ravi was very helpful today with our needs. We were looking for a sofa and he was very helpful.
Jessica Borkush
Apr 08, 2023
Great experience shopping and purchasing. Luys Rodrigues was awesome to work with.
Guimara Ortiz
Apr 05, 2023
Peach was very knowledgeable and helpful. She help us with find the perfect deal and furniture
Pam Munn
Apr 03, 2023
They tell you when you go in to ask them questions, but they hover over you and don't give you a chance to even look around. I hate that if I have a question I will find you . You don't have to follow me from room to room.
Kevin Askham
Apr 02, 2023
Ravi was great, he answered all our questions and communicated very well! Great guy and very professional!!!
Hil
Apr 01, 2023
Ravi was so kind and helpful. Great buying experience with no pressure!
Andrea Garcia
Apr 01, 2023
Ravi was very kind and welcoming he was very informative and helped my husband and I decide on our sectional. He was very patient and gave us a few days to think about our decision with no pressure. He followed up when he said he would and Iâm glad he did because after a very long work week I would have forgotten when the sale ended and I would have missed out. We purchased the set and are looking forward to all of the family movie nights and relaxation on our new comfy couch. 5 stars ! I would highly recommend Ravi if anyone is looking for any furniture and great customer service !
Debbie Palumbo
Mar 30, 2023
Nora helped me select a bedroom set. She was very personable and extremely helpful!
Sushmita Gurung
Mar 30, 2023
It was nice.
Steven Heiser Jr
Mar 27, 2023
Nora was exceptionally helpful, knowledgeable and answered any questions about the options with the furniture that we had!! Highly recommended
Exploring New Hampshire
Mar 26, 2023
Ravi was amazing! We were not planning on buying furniture that day but he was so helpful that we purchased our dream kitchen table and chairs on the spot. He worked so hard to help us with our budget. Highly recommend working with Ravi!
victoria teran
Mar 26, 2023
Nora was great! Answered all our questions. Great customer service! Thanks!
Nancy Santana
Mar 26, 2023
Went in for a bed and Ravi was very helpful and answered every question i had
rick bogdahn
Mar 26, 2023
Nora was helpful and patient with us she was great
Nisha Ghale
Mar 25, 2023
Luys , the handsome boy with great communication skills! Looking forward to come again.
Thomas Fortney
Mar 25, 2023
Ravi was very helpful and thorough
Meredith Mooers
Mar 20, 2023
Nora was super helpful, very easy to deal with, and had a warm smile. Such a delight!! Definitely will come here for future purchases!
Necole Gabris
Mar 19, 2023
Ravi was super knowledgable about the product lines. So happy to successfully furniture shop in less than 2 hours!
Celena Kellermann
Mar 18, 2023
Luys Rodrigues was very helpful and professional
Anna T
Mar 13, 2023
I went to the Ashley Home Store in Manchester, NH on 3/10/23. I worked with Luys⊠Luys with a y! He was patient, helpful, & knowledgeable. Itâs sooo important to read what a customer wants and needs from who ever is assisting them, and he was able to determine exactly what I needed during my shopping experience. He was patient & gave me space like I wanted, but he was also right there if I needed him to provide assistance, and I needed his assistance many times, because I was purchasing several different items.Iâve been in this specific store before, and I left because I felt like I was being harassed rather than helped! I came back to give it one more shot, and they did not disappoint! When I arrived at the store, Luys welcomed me, told me some relevant information about sales, and the store, he let me know he would be available to assist me, and then he let me be on my way! He was around, but in the way I wanted, not hovering over me, not interrupting me, just perfectly available the way a customer would want!I was in the store for an hour. He never pressured me to hurry up or to make a purchase, he let me take all the time I needed to select what I wanted. He answered all my questions and I even called up the store after I made my purchase, and spoke with him again, because I forgot to ask a question and he was happy to speak with me and answer my question. He went out of his way to make my shopping experience AMAZING!!! Go there, and ask for him to assist you in your shopping experience! Youâll thank me later! Ashley Home StoreâŠ.. I hope he gets a promotion, because he most certainly deserves one! Thank you Luys, I really appreciate all your help!Alicia H~
Sarah Wright
Mar 12, 2023
Marybeth was a great help.
Ben Dow
Mar 12, 2023
Great customer service, Thank you Ravi!
Lori Masterson
Mar 11, 2023
Ravi was so patient and helpful
Jack Simard
Mar 10, 2023
My wife and I had a great experience working with Nora in Manchester. Very patient during our undecision on which living room set.Thank you
Stefanie Cordeiro
Mar 10, 2023
Only one star because less is not an option. I will never shop at Ashley again. Both of our couches broke in less than a year from normal use of the recliner. Everything under the couch is heavy metal, but the moving piece is made of thin cheap plastic. I filed a claim only to be told they changed their computer system and lost our order. It doesn't matter that we have all our original paperwork and receipt as proof. After some arguing I was told the couch we bought is not Ashley brand so it's not supported, yet they had no problem seeing us the extended warranty for their product sold on their showroom floor. Horrible customer service and sales. The they told me everything this warranty would cover, but when I try to use it is useless. Furniture is junk as it broke in under one year from normal use. If you sell a product in your store stand behind it! Especially if you sell an additional warranty on top of it. Will never do business with a dishonest company.
Nicholas Costenbader
Mar 09, 2023
Mary Beth was the best! helped us check out the couch we wanted and had us out of the store in under 30 minutes! was very helpful and overall very easy and stress free! thank you so much
brandy pouliot
Mar 09, 2023
Had a great experience with Nora, super attentive and helpful couldnât ask for a better experience
Jeff Philbrick
Mar 07, 2023
Ravi did an excellent job of answering my questions. With his help I was in and in very little time and able to purchase the new sofa that I needed
Kimberly Boulanger
Mar 05, 2023
Luys helped us today. He was informative without being pushy by any means. We were treated with respect and kindness. We recommend seeing him to help with any furniture needs.
Nicole Wright
Mar 05, 2023
Very accommodating to what we were looking for. RAVI helped us and was great. Ask for him whenever you visit the Manchester location
Amanda Holmes
Mar 04, 2023
Great service and attentiveness with Ravi -- thank you!
R K
Mar 03, 2023
Ravi is one of the nicest salesmen Iâve come across. He got us a great deal on some furniture and really looked out for us. Weâll be coming back!
Chakira Pina
Mar 03, 2023
Ravi was great and answered all my questions.
Kaitlin Fairbrother
Feb 27, 2023
I always feel overwhelmed when walking into furniture stores, with clerks breathing down my neck. But the employees at Ashley in Manchester, NH were very nice. Especially Luys Rodriguez. He gave me space while I shopped, made sure to answer any questions I had. I had been there for a good hour and he made sure I was confident in my decision and made my couch shopping expirence less stressful.
Heather Bisson
Feb 26, 2023
Do these people ever answer their phone? Have been calling for days leaving messages and no one answers. Purchased furniture in December and they havenât been able to provide any update at all. I have been acting as their logistics coordinator since they fail to do their own job.
Margreta Doerfler
Feb 26, 2023
Luis was great!
Jose Mansilla
Feb 24, 2023
Bad extended warranty and customer service
Aj Tanner
Feb 23, 2023
Had a lovely experience at Ashley Furniture. Mary Beth was extremely helpful and awesome to work with!
Linnea Colby
Feb 21, 2023
Nora was incredibly helpful & kind. Would definitely come back!
Mary Sullivan
Feb 20, 2023
Nora was great help applying for financing for my couch
Mckayla
Feb 19, 2023
Nora was wonderful at helping us find the right piece for our space and budget! We left happy knowing we were getting a piece that captured our style. Thank you!
Laura McCollum
Feb 19, 2023
Very helpful staff. Had success!
Paul Babb
Feb 18, 2023
Luys was very helpful and polite. We can't wait for our new furniture to arrive!
Christina Baird
Feb 17, 2023
Marybeth was exceptional at her job. She was clear and understanding with the entire process of purchase and made looking and trying out furniture non-stressful. Which is always appreciated when looking! Highly recommend :)
Ashley Parenteau
Feb 17, 2023
I had an amazing experience working with Justine! I highly recommend coming here and the prices are great! I love my furniture I got!
William Rivera
Feb 17, 2023
Luys Rodrigues was very professional and attentive to our questions. Will definitely shop here again
Douglas Booth
Feb 17, 2023
Lucyâs Rodrigues was excellent! We really appreciate his easy style of sales and presentation. Thank you , Luys
charles bonanno
Feb 16, 2023
Nora was extremely helpful and polite. She assisted me start to finish with my purchase and everything went smooth. Thank you
Edward Skarbinski
Feb 14, 2023
It was a nice experience shopping at Ashleyâs Manchester, Mary Beth was very nice and helpful and helped us pick out a great mattress and bed.
Anne Dudziak
Feb 11, 2023
Morgan was extremely helpful both on the phone prior to us coming, as well as in the store.
Alicia Rockenhauser
Feb 11, 2023
Great deal, very easy!
Morgan Read
Feb 08, 2023
Justine was wicked helpful! Great experience.
glena margarita barrios de sulbaran
Feb 08, 2023
Amazing!!!
Kristin Cappello
Feb 07, 2023
Luis was very helpful by answering all of our questions, and making suggestions!
William Hardy
Feb 06, 2023
Marybeth is the best!! Highly recommend
Jonathan Sestito
Feb 05, 2023
Luys, was very professional, courteous and allowed us to shop without being in our faces. I highly recommend him.
Tracey Krauss
Feb 05, 2023
Luys our salesperson was awesome!! Friendly, professional, polite, knowledgeable and patient. The check out and pick up went smoothly. Everyone we encountered was top knotch.
JoAnne Cordero
Feb 05, 2023
Justine was so helpful finding us exactly what we wanted. The store has a great selection. Really happy with our new sofa!
Kayla Rivers
Feb 04, 2023
Luys Rodrigues, was fabulous and the right man for the job. He talked us though the entire experience. Worked to get us incredible deals!!! And his personality was awesome very personable and joking even with my 10 year old daughter. If you go to this location ask for this man, he will get the job done and go above and beyond for you. Like he did us!
Petrice DiDominic
Feb 04, 2023
Excellent experience. Luys made it extremely simple.
agsinnh97
Feb 04, 2023
MaryBeth was super friendly & helpful!! Found exactly what we were looking for.
M&M Playz YT
Jan 30, 2023
Luis Rodrigues helped us and he was great. We took 3 hours to decide on a couch and he never pressured us. Even my 10 year old daughter liked him. I'd furniture shop with him anytime.
Janna Escabi
Jan 30, 2023
Justine was great! Everyone else at Ashley's was kind and willing to help out in every way! We will definitely shop there again and recommend others to as well!
The Great Life Of Arianni
Jan 29, 2023
They did so good we understand what we were doing all step of the way
Janelle Brophy
Jan 29, 2023
Mary Beth was great! Took home a new couch the next day!
John Reynolds
Jan 29, 2023
She was great with us
Crysta Caporale
Jan 29, 2023
Morgan Gerardi was incredible. She took the time to speak with me and my boyfriend and was very personable. I greatly appreciated the help and will be seeing her again. Iâm
Cody Favata
Jan 29, 2023
Morgan Gerardi was absolutely fantastic! I definitely would recommend her to others. My shopping experience was made so easy thanks to her help.
Megan Fournier
Jan 28, 2023
Marybeth was very helpful while we were deciding on a couch to purchase. She was very knowledgeable about the different pieces and how we could downsize or upgrade the sectionals.
Sonia Penalo
Jan 28, 2023
Luys was very helpful and made the transaction easier.
Dayanara Vargas
Jan 28, 2023
Bad customer service my husband went today for almost time fifth time to help us with a problem with our purchase and the one in charge just treated him badly and completely ignored him.
K F
Jan 27, 2023
Justine was great! Very helpful, quick and easy sale!
Tara Reed
Jan 27, 2023
Bought a couch and a recliner set tonight from Luys Rodrigues can't say enough about how friendly and helpful he was with finding the right furniture and making the purchase smooth and easy. Luys went above and beyond to make sure we got the best deal we could get and the delivery as soon as possible. Thank you Luys for all your help!
Jaime Tilton
Jan 27, 2023
Wandered into the store on a whim and was instantly greeted by sales associate Luys. By far the best sales experience I have ever had and will be recommending them to everyone. Outstanding worker and friendly as it gets! Great job Luys!
Patty Halle
Jan 22, 2023
It was very nice. The sales woman Marybeth was very helpful and answered all our questions and concerns
Ally Mc
Jan 22, 2023
Justine was so helpful. Excellent customer service!
Monica FitzPatrick
Jan 22, 2023
Marybeth is awesome
ryley mcallister
Jan 17, 2023
I had an amazing experience shopping at Ashleyâs. Luys Rodrigues was extremely helpful and polite, he helped find exactly what I was looking for and omg is he handsome
Sheridan Farrah Jr
Jan 15, 2023
Marybeth was very patient with us while we looked over the options, and helped us to put together multiple pieces of furniture that best fit our needs
GTA Auto
Jan 15, 2023
Lucyâs Rodrigues was very helpful with our purchase. Great place to shop.
Kayla Moorehead
Jan 15, 2023
Luys R. Was so great to work with, he was helpful and we got just what we were looking for (automated loveseat with recliners) thank you Luys!
Leeanne T
Jan 15, 2023
My boyfriend and I just purchased a beautiful outdoor lounge set at Ashley that is excellent quality. The staff was incredibly pleasant, and Justine helped us get to a very affordable price! She was patient and very professional. We are so excited to use our set this summer!
Jenn Newell
Jan 14, 2023
Great experience at Ashley Furniture. We were trying to decide between accessory pieces for our existing living room set or a new sectional. MaryBeth was incredibly knowledgeable and helpful. She helped us find and create just the right size set for our space!
Cassidy Gendron
Jan 14, 2023
Luys was very helpful and patient!! Great first experience!
Hariklea Qirjazi
Jan 12, 2023
Luys was so kind and helpful from the moment I walked into Ashley HomeStore. Everyone at the Manchester location was incredible and unbelievably willing to help me get the item I wanted.
B. C.
Jan 11, 2023
DO NOT GO HERE! DO NOT GO HERE! DO NOT GO HERE! DO NOT GO HERE!I have had nothing but problems with this store. Bought it in January, still dealing with issues today. I went in, bought a couch and was told I would be called when they gave a delivery date. Couple weeks later, I get a call from a delivery driver that he's 5 minutes away from my house. I'm at work and I can't leave so I ask if they could come back at a scheduled time. They inform me that they have to continue their route and would have to bring it back to the warehouse, reprocess it, and charge for another delivery fee. I am so upset because I wasn't even told they were coming, but I return to work and decide to follow up later. One hour later, I get a call that they are 10 minutes from my house again. At this point, I don't want to miss out so my boss let's me leave work and jet home. They can only get through an entry with the couch that is under 3 feet of snow. Because they didn't call to confirm they were going, I didn't get a chance to shovel it. Fast forward, I shovel the entry way, they dump the couch inside, dragging slush everywhere and pillows are destroyed. They leave and I found a hole in the arm of the couch. For 8 months now, I have been trying to get a replacement to this damn couch. The couch ended up being too big and I told them I would still pay for the bigger section AT FULL PRICE if they could just send me a smaller section. I have never asked for a discount for all that I've been through, just what I paid for. I've been bounced around like a hot potato from department to department, only to have "guest services" send me FABRIC to go over the hole!! A few grand for a couch and they send a piece of fabric?! I don't know when this will end but I will tell anyone who will listen to go anywhere but here. I've lost hours of my life on the phone trying to get an answer from this business and they really just don't care. "That's not our department" is the famous response WHEN I get ahold of someone. This was my first time going to this furniture store because I wanted to "upgrade" from Bob's. I've learned to really appreciate Bob's furniture customer service through this experience and am grateful I didn't pull the trigger on buying the entire living room set and bedroom set I was initially planning to buy at Ashley's.
Sabrina Lippold
Jan 08, 2023
Luys was great! He was a huge help and definitely recommend asking for him!
Cynthia Santana
Jan 08, 2023
Luys Rodrigues Good attention đđđ
Yery Tejada
Jan 08, 2023
Luya Rodriguez good attention
Gayle B
Jan 08, 2023
Went in to browse for a new recliner but not looking forward to being pounced on by sales people. We were pleasantly surprised by Justine! Professional and informative, she even got us a lower price than the already great deal! A++ experience - we will be heading back for more!
Brandan Lacasse
Jan 08, 2023
Louis was a great to work with.
mary cametti
Jan 08, 2023
Luys was very pleasant and attentive. We found exactly what we wanted!
Hector Rodriguez
Jan 07, 2023
Our sales representative Luys Rodrigues was very helpful and knowledgeable, I highly recommend to purchase from Ashley. They make you feel like your part of the family.
Patrick Moore
Jan 07, 2023
Justine came out and let us do our thing while looking for some furniture but or eyes were hungrier than our wallets. She did help us find some very nice night stands that we love 5 of 5 will come back
Hassan Hassan
Jan 07, 2023
My first time shopping @ this spot⊠IâD like to highlight to amazing wonderful folks that helped me with my experienceâŠLUYS RODRIGUES & KATIE REED!!!!!! Wow what a team, very kind approachable cool calm and collective⊠They both go above and beyond with helping you out⊠5 ***** Thank you guys so much again looking forward to seeing yâall my next future perches!!!!!
Hayley O'Toole
Jan 07, 2023
Lucyâs and Justine were great answering all of our questions and helping us pick out and configure the perfect couch for our space.
Danielle Wilcott
Jan 07, 2023
Looking for a new bedroom set and Luys was incredible. Very patient and helped us find exactly what we were looking for. Highly recommend!
Richard Pressler
Jan 06, 2023
I got my bedroom set from here. I love it. Great quality outstanding service. Two of young woman (Katie and Anna) helped me out and made it very easy. Highly recommended
Foxi Toxi
Jan 06, 2023
The store is always so clean and the set ups are perfect! I got my bedroom set from Katie and she was very helpful, I recommended my whole family to go buy from her!
Luys Rodrigues
Jan 06, 2023
Amazing store, very clean and organized. Only place I will shop for furniture. Store manager very polite and also a cutie.
Gregory LeDuc
Jan 06, 2023
I had the best experience today! Justine took her time with us and gave us the time we needed, along with the office staff. The GM Liz was outstanding. Never met Liz and we left feeling like she did everything she can to keep us happy. Looking for great service - go ask for Justine and Liz.
Rob Nichels
Jan 04, 2023
Raven was fantastic!! She was very knowledgeable and great to work with. What a pleasure!!đđ
Calus001
Jan 02, 2023
Marybeth was very helpful and made my shopping experience easy and painless.
Cindal Thurber
Jan 02, 2023
The sales associates were amazing to work with and very patient while we looked at everything they had available. So friendly, I recommend getting your next piece of furniture here!
Haley Bell
Jan 01, 2023
Marybeth was great and super sweet!
Greg Bonanno
Dec 31, 2022
Luys Rodrigues was by far the best sales representative Iâve dealt with at Ashleyâs. Almost didnât come back due to previous experience but Luys made it painless.
Hilary Breault
Dec 31, 2022
Raven was incredibly helpful without being pushy!
Chris Morrow
Dec 29, 2022
Luys was fantastic and super helpful!
Lila Urbizagastegui
Dec 27, 2022
Morgan G was very helpful in helping me find a new mattress. She explained finances very clearly and is very friendly!
Emily Cantara
Dec 23, 2022
Liz and Ravi were very helpful! They sold me the perfect love seat in a timely manner. Would shop here again!
Ronald Wilson
Dec 22, 2022
Place is a joke needed to cancel nothing was special ordered no where on reciept does it say i couldnt cancel and management said i had to pay 30% fee cause i didnt do it within 3 days of order but they wouldnt give me a delivery day till a week after i ordered it big scam
Anna Tardif
Dec 17, 2022
Marybeth was very helpful in finding the set I was looking for and bree made the paper work easy.
Doreen Fugere
Dec 17, 2022
Just purchased a kitchen table with 4 chairs at an awesome price. Ravi was an awesome person and great help. Thank you Ravi.
Jennifer Prentice
Dec 17, 2022
Ravi was very helpful and nice. It was a very smooth process. He did seem very interested in what we were looking for.
Star Florian
Dec 16, 2022
Great customer service, Ravi was very helpful to find to right item for my home. Ty
Jill Pelkey
Dec 15, 2022
very clean well kept store
David Kula
Dec 13, 2022
Ravi was great. Very helpful. Figured everything out for me price was. Awesome highly recommend!
B CR
Dec 11, 2022
Ravi was very helpful and patient while I searched for the right sectional for my new home.
Barb T Anderson
Dec 11, 2022
Raven, thank you for help us find a chest, and decide on the best choice. Great floor model, quality, and reduced price.
Amanda Caruso
Dec 10, 2022
Ravi and Liz were so wonderful in helping us find the right mattress and bed set for both my husband and I. Definitely recommend!
Timothy Daniel Caruso
Dec 10, 2022
Ravi and Liz were super helpful and found the model and mattress that we wanted quickly. Highly recommend him.
Jennifer Mosteiro
Dec 10, 2022
Ravi was helpful !!
Kailey Natole
Dec 06, 2022
Ravi was excellent and moved several pieces of furniture around so I could measure and get exactly what I wanted!!
Barry King
Dec 06, 2022
Bought a couch & love seat recliners. kept them in boxes for 6 months before our house was finished. one of the recliners broke on the back within days of setting the furniture up. we're still waiting for a replacement or some type of satisfactory response. ? Ashley was sold and new owners in the meantime and were still fighting almost 1 1/2 years later. Poor service, don't recommend buying a pillow from this Co. Go to Bob's at least with Goof Proof insurance you will always be treated like a customer should be. why don't you close your doors and do this Area a service of happiness.
Sarena Liqui
Dec 06, 2022
This place is a mess. Highly recommend going someone where else for your furniture.
william paven
Dec 04, 2022
Ravi was great.
Lindsay Gordon
Dec 03, 2022
Excellent customer service, not pushy. Ravi was super helpful. Highly recommend.
Ed Tapia
Dec 03, 2022
Justine was such a great help. She got me in and out right away. I went to 2 Mattress stores and couldnât find an affordable box spring but Justine at Ashleyâs could. Thank you very much.
Rebecca Pagliuca
Dec 03, 2022
Justine helped us through our shopping experience. She was absolutely wonderful. We've been to multiple stores and couldn't find exactly what we wanted. She gave us recommendations but did not pressure us into a sale. I'd come back to see her specifically on my next furniture purchase.
geysel Lopez
Dec 03, 2022
Had a great experience at Ashley furniture the staff were kind and friendly. The sales associate ( Ravi ) was extremely helpful with going over everything ( making sure I understood everything) I needed to know about prices/ protection/ financing. Iâm happy with my purchases.
Emily Lyon
Dec 03, 2022
Ravi was very helpful in the purchase of our couch I would use him every time I come back.
Toby Porter
Dec 03, 2022
Ravi was awesome. Explained everything to us and was really nice with our son while we waited.
Deanna Cushman
Dec 03, 2022
Ravi was amazing!! Thank you!
Tia Pacheco
Dec 03, 2022
Marybeth was absolutely delightful! Very patient with us and helped us immensely. She was stellar!
Anish Kafle
Nov 28, 2022
Justine made us feel super comfortable and helped us show around for the recliner we are looking for. All in all, she is a great staff the Ashley could ever had.
madan thebe
Nov 27, 2022
Ravi is very good sales associate and he helped us to select appropriate furnitures for our home office. I count him and recommend to everyone to see if anyone is looking furniture for home or office.ThanksMadan
Micheal Barbour
Nov 27, 2022
Furniture for cheap!!
Brenda Bergeron
Nov 26, 2022
Ravi was so awesome!! So nice and so very helpful!!!! If we could give him more then 5* we would. My sisters and I were at 4 other stores today and he was the best associate we had by far!!!
Doreen Berendes
Nov 26, 2022
Justine was amazing. She greeted us with a smile, offered help and let us look around and then came and checked in with us. I think we stayed for 2 hours. We did buy a sectional and an accent chair. She was really the deciding factor of our purchase. She is a huge asset to your company. 100 stars
John Fogg
Nov 25, 2022
Justice did a great job!!
Ariel Braggins
Nov 25, 2022
Raven was so helpful in assisting in finding our new couch. Looking forward to it being delivered. Everyone there is so nice and eager to help.
Nimesh Bohara
Nov 25, 2022
Ravikant helped us get all the things we wanted. He helped us explore different options and was really patient with us asking him different questions. I will recommend him anytime when you visit ashley furniture.
Sarmila Gurung
Nov 25, 2022
We had a very good experience working with Morgan today, she is very professional and helped us get what we exactly wanted.
Erica L.
Nov 20, 2022
We came looking for a recliner and a server. We left having purchased a brand new couch. It was very nice to not be hounded by the sales reps. Mary-Beth was available when we had questions, and gave us space as we discussed things. It was a surprisingly pleasant experience!! Thanks again!!
Tara Westenhiser
Nov 20, 2022
Ravi was great and very helpful!
Anika Solanki
Nov 20, 2022
Had a great experience at this location shopping for new furniture! Ravi was a great help in going through the different styles and was super attentive to what we wanted. We even came back to see him with our in-laws and he worked so hard with us to get us the couch we wanted, he was a big help. Highly recommend!
Annabel Fortier
Nov 19, 2022
Ravi helped us - he was respectful of our needs by giving us space when needed and answered all our questions. He helped get us the best deal possible which is much appreciated.
Freeda DeJesus
Nov 16, 2022
Great service! Staff was very patient and helpful and answered all my questions. Worked with Raven, who was great!
Michael Smith
Nov 13, 2022
Mary Beth was beyond helpful! Listened to all my wants and worked with my spacial constraints to help me get the perfect sofa
Shannon LeBlanc
Nov 13, 2022
Ravi was great! Not overbearing at all but was there when we were ready to discuss. Very thorough and helpful!
Kirols Mohareb
Nov 13, 2022
I had to change my rating due to delivery. I was promised that my stuff would arrive in 4-6 weeks. I just called and they said that it will arrive in the first week of January. Mind you it has been 3 weeks since the transaction was done. Very disappointing and frustrating.
Chelsey Clark
Nov 12, 2022
Ravi and Liz were extremely helpful in helping my husband and me find a new sectional for our home! They were able to offer us a fair deal. Really happy with our purchase!
James Diamond
Nov 10, 2022
Justine B helped us get our new bed frame she was very friendly and engaging! Definitely helped us with figuring out all the financial stuff everyone in the financial department were also super helpful they were using a new finance program they never used before either we all figured it out together. Definitely come here for furniture!
Chris
Nov 08, 2022
Purchased a very expensive dining room table 3 months ago and still have not heard anything about when itâs going to come in, if ever. I understand there are delays but this is absolutely unacceptable, especially considering the salesman said the table was currently in stock. Guess Iâll host Thanksgiving on the floorâŠ
Harper Lemeiux
Nov 08, 2022
Great price and very helpful.
Josh Lister
Nov 05, 2022
Ravikant chaurasia aka the real Ravi was a pleasure to to work with. He gave us time to think and always made sure to reassure he would do his best for us.
Gianni Goodchild
Nov 04, 2022
Justine was lovely and she should get a bonus, however i believe the employees should tell customers that the shipping cost are expensive for low price items.
Kristen Nnama
Nov 03, 2022
Manager was very helpful and friendly
Kim Cinquegrana
Nov 02, 2022
If I could give less than 1 star I would. Do not buy anything from this store. The quality is horrible, and the customer service is worse. They do not stand behind their products. I received broken pieces and I have had to call so many times over the past month to try to get a replacement. I chose the delivery option when I bought the bedroom set, they had pieces missing and had to reorder. I waited 2 weeks to find out they forgot to reorder. I finally got a call saying they got the piece, I had to drive over 40 min to pick it up at their warehouse because they only deliver once a week. I would have had to wait 2 more weeks for the piece. We put the rest of the set together and they will not refund the $250 delivery fee because they brought âmostâof it. 2 of the 3 pieces they brought were broke. Still waiting on parts and replacements. I have been waiting over 2 weeks for a manager to call me back, today I called again and they said to resend the pics of the broken parts. Very unprofessional I wish I would have read the other reviews before shopping here. Expensive lesson learned
Marsha Laventure
Nov 01, 2022
Morgan was awesome. She was friendly, efficient, knowledgeable, and helpful.
Debbie Ann
Oct 31, 2022
Marybeth was a pleasure to work with and very knowledgeable and attentive to all my questions and needs. Highly recommend.
Jessica Fortin
Oct 31, 2022
We were just looking. Mr. Ravikant Chaurasia helped us find a VERY reasonably priced, SUPER comfy reclining couch and relining love seat. AND he helped us get a reduced cost on our delivery! This may not always be the case for everyone, but we came away extremely satisfied. (And the delivery persons were professional, 10 years experience, and careful installing the furniture.)
Lars Berglund
Oct 30, 2022
Justine was great and took care of my family quickly, thank you!
Robin Pulsifer
Oct 30, 2022
Mary Beth helped us out buying a recliner. She was friendly and and quick to check us out! Thank you
Mariel Carmelo
Oct 29, 2022
Raven was very helpful. Thank you for being so patient with us!
David Wilkens
Oct 29, 2022
Mary Beth in Manchester was very helpful
aj hoffmann
Oct 28, 2022
Justine was amazing at helping me find exactly what I was looking for at a great and timely fashion
Chris Garceau
Oct 23, 2022
Very helpful staff, quality furniture and we always seem to get furniture faster than promised đ
Maura Beggin
Oct 23, 2022
Thanks Ravi!
Uri-Jaun Hall
Oct 22, 2022
Liz and robbie did an amazing helpin' me put. If you go into the store definitely ask for help
Joanne Smith
Oct 22, 2022
Marybeth was awesome. Excellent experience!
Jeancy Matimano
Oct 21, 2022
I really love the chairs and thanks Ravikant Chavrasia his does for me I was so good for really
Jessica Maurice
Oct 20, 2022
They have very nice furniture and I loved a sofa set they had. The best deals around is at this furniture store. They are helpful, great customer service! Thank you for help! Canât wait for the awesome sofa set! Also, Raven helped me, and she was very helpful and kind. Thank you again!
Susan Makijczyk
Oct 16, 2022
Excellent experience working with Michael. Thanks for all your help. Michael is the best salesman in NH!
Annie Day
Oct 16, 2022
Justin was a great saleswomen and helped up getting a great deal
Christina Cozzens
Oct 15, 2022
Liz was AMAZING for the purchase of my couch and love seat. She worked with me on a price, delivery date, and down payment. Fantastic experience.
Kaitlyn Starks
Oct 14, 2022
Excellent service. Thank you so much Raven.
yeshi lhamo
Oct 07, 2022
Great choice of products and really good quality also. I would like to thank Ravikant Chaurasia for the amazing customer service. He was very friendly, professional, polite and answered all my questions. Ravikant helped us bought a king size bed and a dining table.
Cassie Fosher
Oct 07, 2022
This entire place/staff is outstanding- helpful, informative, communicative, patient and fair! They made the furniture buying process actually enjoyable and my family is super thankful for all the assistance! Looking forward to buying from their stores again! If you are looking for well-priced options and a friendly staff, this is the place to go! Michael specifically was absolutely amazing to work with- highly recommend him and the front desk professionals! Wonderful and can't wait to pick up my couch!!!
Kimberly Robinson
Sep 26, 2022
Michael was an exceptional salesman. He didnât hover and gave us time to walk around the store to look. He came by and rearranged the couch to the configuration I needed. He came back to check and asked us if we had any questions then got us a discount on top of a discount! Thank you Michael.
Eyan Russell
Sep 26, 2022
Ladyâs at front desk are nice and helpful
Krystal Marie Mullett
Sep 25, 2022
I went in today upset and the office staff and management helped resolve my problem. 10/10 will go again
Starr Pressler
Sep 24, 2022
This was the second place I went to look for furniture and the service was excellent. The people were easy to talk to and friendly and it was a breeze getting in and out with what I was looking for.
Luis Morales
Sep 22, 2022
It was nice to see the furniture that I wanted the associate help me out and I took it home he was very nice and very professional I will keep buying from Ashley.
Essam Suleiman
Sep 21, 2022
We visited this place as it is going out of business, well you see the prices you will know why.
Leo Queto
Sep 10, 2022
Excellent customer service
Tom Barnes
Sep 06, 2022
Purchased furniture in Feb 2022, still have not received two items as of Sep 2022. Called to cancel the two items and I was told the business was bought out four months ago and they are not honoring cancellations from prior to the change in ownership. I will not do business with this company again!
Allison Lena
Sep 01, 2022
Wouldnât recommend this place to my worst enemy. If you enjoy wasting your time, money, and sanity this is the place for you. Do not expect your order to be delivered. Do not expect them to contact you about the cancellation. And do not expect them to respect any credits they promised.
Jim McDonald
Aug 14, 2022
Found out they jack up the prices before they have a sale. Wouldn't recommend going there
Pat Rogers
Aug 13, 2022
They have a going out of business sale....so they jack the prices WAY up and say everything is 50% off.
Judy Markell
Aug 03, 2022
Do not back up their furniture that falls apart and sells you warranty that covers nothing. Awful store and both local and corporate customer service useless which is a shame as they seemed so nice when I was shopping there and initially loved my furniture. Bought a bunch of stuff and am so disappointed at their lack of responsibility and caring!
Denise Dubois
Jul 21, 2022
I bought a couch back in January and the sales rep ordered the wrong couch. Fast forward to picking up my couch.... I realize it's the wrong one and return it back to the warehouse, and at that point they were transferring ownership. Now, the new owner will not return my money (cash!) And they still have my couch cannot reac anyone to resolve this issue. STAY AWAY AT ALL COSTS!
Jon F
Jul 15, 2022
My wife and I purchased furniture from this location in November 2021. We were told delivery would be postponed due to the global shipping issues. After four months we contacted the store for a status update and was again told it was back ordered and shipping would be further delayed. Today I contacted the company again to learn that they had sold the business to new ownership and were unable to give me a refund. After contacting the corporate office I was told there was nothing they could do because the location was privately owned. I was directed to my credit card company for a refund. Do not do any business with the store, or any other Ashleyâs furniture, because there is no oversight from the larger organization. Iâve contacted WMUR, the Better Business Bureau, and state legislation. Now I have to try to get my $6000 back. Prior owner is Dime Furniture Inc. Ashoke Rampuria
Kenneth Hodge
Jul 11, 2022
They going out of bussiness so the put the price up to try to make u feel like u getting a deal run away
Angela Lewandowski
Jul 09, 2022
I ordered a leather chair and half being told it would be in 2 1/2 months. It's been 4 months now. I cannot reach anyone as their phones have been broken for 6 weeks now. You can only leave a message but mail box is full so that doesn't help either. The other branches in the area claim they cannot help. I have emailed them with no response. I am frustrated and disappointed.
Stephen B
Jun 30, 2022
Purchased a bed room set Aug 2021. I have called multiple times and been told "it is on a boat somewhere". I went to the store I purchased from to find more details and this is what I found out. Not only has that product not arrived, the company is saying they are unable to reimburse me and that this set has been discontinued. This is leaving me without the money I used to purchase the product and without the product. A SCAM. I have called the BBB. Lindsey at the Manchester store didn't seem to care one bit, she wrote the NAME of the previous owner of the company with a sharpie on my old receipt and told me I would have to google it. DO NOT GO HERE IT HAS BEEN A YEAR AND I HAVE BEEN SCAMMED. I would give them 0 stars if I could.
BILL Lampert
Jun 28, 2022
Red flags galore. The in store process felt like a slimy used car sales experience. Wait while I ask my manager for price approval, evasion to very straight forward question, lack of willingness to write specifics into the purchase agreement such as delivery in place and assembled. Notice internet advertisem*nts/ prices have subtle fine print translating to delivery unassembled at curb. As we were about to finalize the deal for couches, we were asked for 100% payment up front even though they were quoting delivery of 8-12 weeks. I asked a friend who's worked in the furniture industry for many years if that was standard and the answer was No, 30% down is typical. When I challenged the sales manager about a potential remedy if there was a delivery issue after I had I paid 100 % upfront, again he became very evasive and suggested I use American Express so I could dispute the charge. All the waring signs were too glaring to overlook. We decided Not to go through with the purchase. We'll take our business elsewhere. Lastly, as I was leaving the store another customer who overheard my conversation exited at the same time and wanted to share his experience with us. He paid for a purchase in Sept. We are now at the end of June and this poor guy still doesn't have a firm delivery date. They told him they were trying but unable to provide any useful information. Now he's stuck to fight for a refund, I suspect through his CC company. I felt terrible for him however it certainly confirmed my instinct not to make a purchase under those sales conditions.
Susan Lewis
Jun 27, 2022
A few months ago I left a good review because I went in and ordered a set from Liz and she was friendly and helpful- I have never received the set- I cannot even call anyone to find out where my set is. When I call , it says that I need to leave a message on the "customer service mailbox" and when I try- the mailbox is full. Unfortunately----I have an outstanding charge on the Ashley credit card for this purchase. So I am worried about even re-ordering something else- In the meantime, I have no answers, and no furniture- and no one that I can even call to get an answer! Don't do it! Stay away!
Isabel Collins
Jun 19, 2022
Great service... super nice sales person was helping us
Paul Dunphy
Jun 17, 2022
would lower score if possible, last time we heard from them was March. told mid may, still no information. tried calling store last 10 days over 5 times. message says open, but nobody answers. try to leave message, they say store is closed, this is different times during their listed open hours. can't leave message, system is full. will never use again.
Jeffrey Harris
Jun 15, 2022
Manchester NH Store has closed. Gone out of business
Heather Ford
Jun 15, 2022
SCAMMMMM !!!!!! As of right now this place is in the negative!!!!! They ripped us off with their going out of business sale do not buy !!!! If you look on their website prices are 200 to 600 less than what they r telling u in the store. Can't get a hold of them by the numbers !!!
Wayne Young
Jun 11, 2022
Still waiting for my furniture itâs been 2 months so far
Joshua Goss
May 30, 2022
Thank you Joey aka The Picnic Table and the whole team for awesome service. You guys were great in helping us find what we need. If you ever need to find something for youâre home come here!
Tess Lambert
May 20, 2022
Carlos was AWESOME!!! Really worked with what we wanted to spend and got us an amazing deal! Really recommend
Patrick Mills
May 05, 2022
Worst ever. Will not honor anything. Claims they were sold.
Tim Beck
Apr 26, 2022
Interesting furniture but the prices are. .
Corbett Raker
Apr 24, 2022
I bought a couch and recliner from this Ashley HomeStore location on Black Friday 2021. I still have not received my items (as of April 2022) and am sitting with an empty living room after being told and signing the agreement that said it would be delivered in 8-14 weeks. They always seem so surprised when I call in about the situation and then give me an ETA of a month later than before. Currently saying early June. They keep saying that I should be receiving communication, I've confirmed the email repeatedly but receive no updates. This location sucks!
Jesse Stone
Apr 19, 2022
Purchased a leather sectional couch 3 years ago, as well as the additional warranty.The motors in one of the sections went out and had a technician come out in December 2021 to verify that it is something under warranty and that replacements were covered. Customer service since December has been TERRIBLE!! zero communication and both parties are blaming one another as to why my couch has not been serviced. Here we are mid Apri 2022.Spoke with someone at the manchester location where I purchased the couch as to any update on the replacement motors, very rude and again pointed the finger at the warranty company and that their computer systems were down and to check back at a later time.
Wayne Jacques
Apr 02, 2022
Great spot. Kyle and Art were awesome.
Chris Pagliuca
Apr 01, 2022
As I entered I was approached and asked if I needed help, I said no thanks. This person continues to stalk ,e and my wife as we look at the furniture for ideas ect. We finally reach the bedding area (we came to buy a pillow and knew exactly what we wanted. Again for the 4th time this sales woman appears out of know where asking is we need help, again we answer no thank, and continue look at the rest of the furniture they have to offer. When we finally, make it to the front counter we ask to pay, and again this sales woman appears out if knon where saying "she will write up the sale". So we get ready to pay for this 150$ pillow, and they want all kinds of info they don't need (name, address phone number) we paying with a credit card, which has our name on it. at this point we walked out. Why would we give them all this info to simply purchase a pillow???
Barbara Mulroy
Mar 03, 2022
First trip to Ashley Furniture. The inside and out of the building is quite nice. Once inside my daughter found a living room couch and love seat she loved! There is so much beautiful furniture it would be difficult to make a selection and of course the sale was ending a couple days after we were there. So we left and at that point really liked that set. She finally decided that that was the one and ordered it. She had been to many other furniture stores in Manchester and Nashua and the choices and prices were perfect at Ashley's!! The place to go!
Karen Rogers
Feb 08, 2022
I have always bought from Ashley very nice staff very helpful the quality of the furniture surpasses other brands I have bought in the past. My dining room set is over 22 years old I still love it. I just sold my home and the couple buying my house wanted to buy it but I just couldnât part with it.
Susan Lewis
Jan 09, 2022
Liz was very helpful . Even though the set I want was not available to view in the store, she made sure I was able to see a similar set and color so I could make my decision -
Dennis Tokac
Dec 17, 2021
ONLINE Fiasco! Placed an order for sofa+loveseat in August 2021. The product was put on back-order due to the (wait for it...) PANDEMIC. It is now Dec 17th and no clear view as to when we will get the furniture. Today I was told 2nd week of February 2022. WHY WOULD ANYONE wait for over 6 months to get their order fulfilled? I am not. I would never, ever use them again. Try WayFair, or Cardi's, anyone else but this company.
Shayna Insured
Dec 04, 2021
The manager was fantastic really listened to what we were looking for vs selling us the highest priced item approach, when he handed us off to the salesperson we received the same service, great experience!
Christy Ayer
Dec 03, 2021
WORST costumer service ever! We have bought several sets of furniture from here & they refuse to fix our couch (see attached pic: this is upright position). They blame montage and then Montage blames Ashleyâs and nothing gets done when itâs an approved claim! We spent hours and over 10 phone calls talking to Ashleyâs in Manchester, Ashleyâs customer service , and montage. The claim was approved and submitted in August and we got the run around from both companies blaming each other. Stephanie , the manager from customer service (would not provide her last name), refused to provide a reselect, which Jim, the manager at Manchester NH Ashleyâs suggested due to the mass miscommunication among Ashleyâs & Montage. It unacceptable to sell us a product, the insurance through montage & couch through Ashleyâs of Manchester, and not stand by either of your products. It is still under warranty that we paid $249 and are receiving nothing but a headache with an APPROVED claim because Ashleyâs & Montage keep blaming each other. Also Ashleyâs came out today and did not fix it, so they have had eyes on it. Ashleyâs said there is no point to put a new mechanism in with a broken frame. The frame has never been ordered by Gretchen B at Ashleyâs when Montage followed their procedures. This is unacceptable & we want to hear from someone that actually cares about the customer and the service provided not just by Ashleyâs , but the warranty company that they use. Stephanie the manager provided the worst customer service today inferring that our furniture is old, even though is still under warranty, and Ashleyâs has not seen it, even after she admitted her Ashleyâs technician was at our house looking the broken couch today and has been given pictures of this since August.
Lisa Grass
Nov 25, 2021
I ordered a counter height kitchen table and bar stools about 3 months ago. I received the bar stools within 3 weeks. The table was backordered even though the website had said in stock and ready for delivery. I received a confirmation for delivery on the table, finally. I took the time off of work to receive the table however, I received a phone call the day the table was supposed to be delivered saying the table had been damaged and could not be delivered. When I called back to find out what was going on the girl became flustered and could not explain how the table had been damaged. The whole experience with this particular store has been extremely stressful and for this reason I would NOT recommend using these guys. They are very shady.
Sara Krzyzaniak
Nov 13, 2021
Thorough service, clean store, excellent prices. Not too many recliners to choose from though. I would still recommend.
mickey fisher
Nov 13, 2021
JunkPoorly managed
Tara
Nov 11, 2021
This was the WORST experience getting furniture. My husband and I spend hours tying to find the right bed set and finally came to an agreement. They said it would take 14-16 weeks to deliver. I was pregnant at the time and delivery was right around my due date. So I called within the upcoming weeks of my due date to try and see when abouts the furniture would actually be here because obviously the baby was coming soon and I wanted to be ready. I ended up having my baby and a few days later (15 week wait) they finally reached out and said it was ready to be delivered. So we were very excited to finally recieve our furniture. Then 2 days later we get a call saying that our bed frame was destroyed by a sprinkler malfunction in the warehouse and that we would have to wait an additional 12-14 MONTHS for our bed which is entirely unacceptable. I was told by the manager that we wouldn't have to wait that full time but was then told we would. They also only offered compensation of our delivery fee back not even the bed that we never recieved. I will NEVER associate or recommend Ashley's to anyone! Extremely disappointed and frustrated. Awful company. Ended up going to Jordan's and finding the exact set and the estimated time was 9-13 weeks and it actually came early!
Wigzz0316
Oct 17, 2021
Katie was wonderful. Very knowledgeable and extremely helpful! She made the experience great and not stressful.Colby behind the desk made this a breeze with payments and paperwork.
samir livadic
Oct 12, 2021
Clean store! A lot of choices! Good prices! The customer service representative actually let you walk alone and are not pushy at all.
Phil Guay
Sep 30, 2021
Kayla was extremely friendly and helpful.
Brenda Quinn
Sep 25, 2021
August, our sales person was wonderful and very patient with us. You gave us space and time to decide on patterns and style. We thought your showroom was beautiful!
Christopher Conderman
Sep 12, 2021
Had exactly what we wanted. Great pricesđ
Jr. G
Sep 09, 2021
Placed an order online where it said I would be contacted within 7-10 days. Almost three weeks later and I had to call and find out the status of my order. First agent said âoh you only ordered it last month.â Like this is a normal thing for them to be that backed up. I was told I wouldnât get my couch until mid-October (tentatively) and she wouldnât guarantee that.I then spoke with two more people and left a message for a third about changing my order from drop off only to assembled and the two I spoke with told me someone different would be able to do that for me, forwarding me or giving me phone numbers I already called. The last person told me I would have to cancel my order and then re-order the product. When I explained that seemed ridiculous and that it would extend how far out it would be before I got my couch, she just said âyep.â I was furious. Worst customer service ever. I will never shop here again.
Cameron Caldwell
Sep 05, 2021
Nice selection of furniture if you're looking to spend that money. They follow you! The sales people will greet you at the door and then monitor you as you look around. It's creepy and uncomfortable. We're not the only people it was happening to. Ashley brand hybrid mattress though 10/10 value good stuff.
T B
Aug 22, 2021
Rude and unhelpful customer service.
Barbara Potvin, SWFL & NH Realtor
Aug 10, 2021
The store doesn't have any of the furniture that's online. I wanted to order a bar and they didn't have it. I was told that they don't have the furniture in the store that is online. They are 2 separate entities. When you're buying a condo or house full of furniture, would you buy it all online and never get to see it first? I wouldn't.
Michelle LaFrance
Aug 05, 2021
After careful consideration I chose Ashley Furniture for my furniture purchase. I had done a ton of browsing and they seemed to have a nice selection with fair pricing. After waiting the three months to be delivered and with no warning I was told it would be delivered in three days. I scrambled to get someone to my home to be there for the delivery. My furniture came in chipped and damaged and as a first time ashely buyer I was very disappointed. I purchased the insurance so I called the store immediately. I was directed to the warehouse and left messages with no contact. I unfortunately get to work before the warehouse opens and leave after it closes. So I left messages with my information. Nothing. I finally reached out an the app. I was helped for about an hour that ultimately ended in me sending and email with photos of the damaged product. I still have yet to hear back. I am very disappointed in the quality and service provided by this company. I am hoping this will be resolved in the near future
Debra Dustin
Jul 26, 2021
Awesome group of employees!!
Robert Colichio
Jul 12, 2021
Went to this store for an N table and a couch and loveseat combo. The staff was helpful and the lady was nice which was honestly the best part of the whole experience. After we sign and provide our credit card, we are told it will take 12-14 weeks for these items to come in. As it was Covid at the time, we said okay. Well 14 weeks passes and we heard nothing. Apparently the couch was delayed and no one told us. Then after waiting two more weeks we have to call again and they say the couch was assigned to the wrong delivery zone, so it was delayed again. Then the next week we get a call on the delivery date, as the truck broke down. It finally came hours later that day. In short, the major logistical issues make getting the products ordered a major chore. The lady also should have mentioned something about the long delay before running our credit card. It took nearly five months for the order to come in. Needless to say, we won't order our next couch here.
Jaime Boylan
Jul 11, 2021
Keith was awesome, attentive, answered all our questions and above all have us space to browse around the store!
Mudtime Jeep
Jul 05, 2021
Sale prices are great for the quality of the furniture.
James Machado
Jul 02, 2021
Great job!My wife and I have been shopping for a recliner/loveseat for weeks and finally found what we needed. There selection was impressive and the prices very reasonable! Our salesperson Elizabeth was really down to earth and knowledgeable about all the furniture we were interested in.I would definitely recommend Ashley furniture.
Mely Garcia
Jun 14, 2021
The Staff was friendly and helpful and not overwhelming... BUT if you are looking for someone to deliver on time, Its not Ashleys. Its been more than a month past the 6-8 week time frame and they called today to wait ONE MORE WEEK.... I dont understand.
Nikki B
Jun 09, 2021
Ordered my sleeper sofa and chair in April was told it wouldn't be here until August. Not great, but whatever I can deal with it. Now since then I've received 2 different emails pushing the date back to late December 2021. Unacceptable.
Flight99123
Jun 06, 2021
Keith is super helpful and very friendly :)
Ray DiNitto
Jun 06, 2021
Called in to place an order , spoke with Tom. He answered all my questions checked inventory and called me right back. Great service thanks Tom.
Gerry Edge
May 29, 2021
Creepy lady followed us around for a half hour. Asked if we needed help 4 times. Just pick a different store. We left in disgust.
Paul LoPresti
May 28, 2021
Sara was very helpful helping us match colors for our living room.
Mark Chartier
May 27, 2021
Good salesman. Good service. Got exactly what I wanted the same day. But after just one year the recliner I bought was a big mistake. Very cheap and poor materials
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May 26, 2021
Very good
metalmatte
May 18, 2021
I was able to walk in and browse without any pushy salespeople. As I wondered I was asked if I need help and this simple interaction was all I needed.Nice store setup. Great selection. Ended up buying a desk and kitchen table and chairs.
Sean Mower
May 02, 2021
Super friendly staff! Gave us ideas and got what we were looking for. Love buying furniture here!!!Great selection as well.
Stephen Skellchock
Apr 26, 2021
Sales people not as helpful as last time.
wayne bilodeau
Apr 24, 2021
Very presentable and clean.. service is good and not pushy many options to choose from however a bit pricey
Douglas Tyler
Apr 22, 2021
Your Hours Of Operation show Open @ 10:00 AM. But actual Open Hours are 11.00AM. Not good. Change them.
Amy Rigo
Apr 16, 2021
Absolutely the WORST customer service I have almost ever experienced. I have used this store for 3 rooms now and every single time there has been a damage issue, or a delivery issue. This one takes the cake. No management really cares. Does not return calls and has zero urgency to resolve the matter. This time my 2 desks came in damaged after 12 weeks of waiting and they brought the wrong bedroom for my daughter's bed.Because this was company error I was assured it would be a priority. Such a joke.I am still waiting on rails after 3 months as well as 2 desks. Called this week and was told the desk is here and once again a week later no call at all for delivery schedule. Don't be fooled by the pretty show room. This company has been a nightmare to work with.
Ashley Ranfos
Apr 12, 2021
Horrible customer service they are not for their customers.
jackie colclough
Apr 11, 2021
Demetri was absolutely terrific in assisting me in my sectional purchase by phone. He was professional, courteous, engaging, and very informative. Ashley is very lucky to have him on their team!
Kayla Arsenault
Apr 06, 2021
Had the best experience with Demetri at the Manchester NH location. He went above and beyond to make sure the whole process was smooth as possible, even with my last minute changes.
matt alder
Apr 05, 2021
Bought a sofa back in November and was told it would be delivered by the end of December. Never heard from them until I called at the end of January to find out my sofa wouldn't be in until the end of March. It was finally delivered and is defective right out of the box and now my calls and emails are going unanswered. No communication, terrible customer service. Don't shop here.
Christopher Stratton
Apr 04, 2021
This place is awesome
Laura Brugman
Apr 03, 2021
Went to Ashleyâs to buy a couch and love seat approached by the salesman told him we were just looking he still followed us around when we asked him questions he seemed to have an attitude every time we asked him how long it would take to get anything it was always 30 weeks finally we gave up and he tried giving us his card I told him not to bother I will never buy anything from him we went to cardis and got the furniture we wanted in less than 2 weeks with free delivery since my husband is a veteran
David Doherty
Mar 26, 2021
Liked that they allowed you to take your time and weren't overly pushy. Not many people, everyone socially distanced and masked up. Will be coming back.
Michelle Reney
Mar 22, 2021
We give the store 4 stars but our sales person DEMETRI 5 stars.The store gets 4 stars because when you purchase a floor model you do not receive assistance loading it into your vehicles. You are on your own. They do provide dollies to assist you which worked great.It also took longer than usual to close the deal because the floor model hadn't been marked as such in the system and had to be corrected etc. which took a while so we had to wait around. We do love our dining set so it was worth the wait.Demetri, our salesperson gets 5 stars. He was informative about the winter sale and very helpful ordering a specific cabinet for us no longer on the showroom floor. He was also sure to price match our purchase against a competitor's price when I mentioned the difference.We also decided to purchase a floor model dining set. It was on the upper level of the store and Demetri made sure our furniture was downstairs ready for us when we arrived for pickup. He visited the store (on his day off) to move it to the lower level when he found out it wasn't ready for pickup. Because of his excellent customer service our pickup went smoothly. Thank you Demetri.
Jen
Mar 21, 2021
Bought furniture awhile back. Recently had to access my protection plan. And file a claim to get my loveseat repaired. Demetri was instrumental in assisting me with finalizing and submitting my claim. Am so happy I purchased the extended warranty and protection plan. Because of this, the repairs were fully covered and item was repaired within a week of being submitted.đđđ»
Isabel Ridabock
Mar 21, 2021
Marie was so helpful and made our experience so simple. After looking at multiple other stores, this couch just does not compare to the others! So comfortable and soft. We also opted to use the Ashleyâs financing program which is 0% interest for 36 weeks! Thank you Marie !
Joanne Carette
Mar 08, 2021
Ordered a reclining love seat in the beginning of January and was told it would be at the warehouse Feb. 22. I called today (3/8) and was told that now it won't be in the warehouse until April 12th. Where was the customer service call to let us know????
Marisa Jellison
Mar 05, 2021
Such a disappointing experience with Ashley. Ordered a couch in early November, and they guaranteed delivery within 12-14 weeks. It is now March (way past the 14 week guarantee delivery deadline), and although Ashley representatives previously stated that delivery would be effectuated by January, and then again in February, neither of those promises came to fruition, as we are still waiting on the couch. Now the most recent update is that the couch will supposedly be delivered by the end of March. I just don't believe Ashley at this point. Moreover, Ashley has not once called us to tell us that the couch delivery would be delayed - we only found out by calling them multiple times. Terrible customer service, and I suggest that you look elsewhere if you want a good furniture buying experience.
pat harte
Feb 24, 2021
We currently have a dual reclining sofa and a rocker recliner that we purchased from Ashley's well over 20 years ago and it is still in excellent condition....nothing has broken and the leather upholstery is still in great condition. We recently purchased a power reclining sofa and loveseat set for another room from Ashley's which pretty much checked all our boxes. Our sales consultant, Liz Gagne, was excellent!!!! She was personable, caring, and very informative! At the beginning of our shopping experience, she gave us all her contact info and encouraged us to either call, text or email her at any time with questions and we certainly did do that. Liz always got back to us with answers in no time at all!!! When we decided to make this latest purchase, she got everything entered in the computer, all the documents prepared, and even had an envelope full of all our copies and other documents before we even went in for our appointment. That made our transaction so amazingly quick and easy....thank you Liz!!!!!!
Janine Neggers
Feb 21, 2021
A very welcoming, non-pushy environment. Choices were endless and well displayed. Marie was fantastic! Very helpful and well informed. She made our shopping experience enjoyable. We will definitely be returning in the future!!
billy leyden
Feb 21, 2021
Keith was amazing to work with.
Ryan Tidwell
Feb 21, 2021
Quick and easy to find what I needed, staff was knowledgeable with the location of everything I was looking for and about the piece itself, and speedy with the payment and paperwork. Definitely going back when I need living room furniture!
Corey Trudel
Feb 13, 2021
New manager is a real good guy.(may not be new)
Thomas Delaney
Feb 05, 2021
Great choice mnquality ...james the sales person was very helpful clear professional thank youRichard Reedy
Wicked 603
Feb 03, 2021
Terrible company! DO NOT BUY ANYTHING FROM THIS COMPANY!!!!We ordered a Sectional almost a year ago and still havenât received the correct pieces. The first delivery had the wrong piece and was told that they couldnât rush anything with their vendor and it would be another 3 months. Then we got pushed off for 6 months. And Guess What? They delivered the wrong piece AGAIN. Then I called for assistance and was told the manager would call me back. I got no call and I have no idea what is going on and we are stuck with an incomplete sectional.
Susan Gosselin
Feb 02, 2021
Ordered a new sectional on 7/3/20, and still waiting on delivery. Even the monthly emails to let us know itâs been delayed have stopped. No communication. Customer service is a joke, cannot give us any information about expected delivery. I understand there is a pandemic but 7 months is a little extreme.
Thomas Lasalle
Jan 31, 2021
We were attacked by a sales associate before the door closed behind us. I said 3 times we just wanted to browse, she insisted on dragging us around the store to look at exactly what we didn't want. In addition, many of the displays were empty and the store looked "unkept". We won't be back.
David Davidson
Jan 26, 2021
Highly disappointed with the service here. Strongly recommend that you shop elsewhere. We were told in the store the mattress and box spring we wanted was in stock ready for delivery. After the purchase we were informed (after numerous calls on our part) that the box spring was not in stock and was delayed by several months, however we were told the mattress was in stock ready to ship. We cancelled the box spring and purchased it elsewhere and set up a delivery date for the mattress. On the DAY OF the scheduled delivery, less than 3 hours from when they were supposed to deliver our mattress we were called and informed our mattress had just arrived and was damaged. It is quickly becoming evident that they have no idea what is in stock or are blatantly lying to customers. We were then told that a delivery could be re-scheduled for several days later when they got another shipment of mattress's, however upon calling the store we were told that they do have other mattress's of the same type we ordered in stock.If you don't have something in stock don't say you do just to get a sale, don't lie to me about what you have, and if you make an agreement to provide a service (e.g. provide and deliver a mattress) follow through on it. Very disappointing and I will certainly not recommend this business to anyone looking to purchase home furniture in the future.We are continuing to try and get a resolution.
Jason Martin
Jan 18, 2021
Nov. 2020 I set up an order for two complete bedroom sets and had taken care of financing ahead of time by getting pre approved through their leasing program. The night I was there to place the order it was late - the items were not in stock as most things during The pandemic and I was going to have to wait until the end of January to receive them - which I understood and was ok with because I really wanted the items - in respect for the employees time we signed the entire agreement that night and they would get ahold of the leasing company in the morning to finalize everything. There was an issue initially processing the payment fee on my end - I called in and got it corrected and payment was made and have the receipt for (which even told me on the receipt that authorization for delivery had been sent) - so on my end I had signed the agreement with Ashley, I signed the agreement with the lease company and made the initial payment and was told everything was set. Come January after the craziness of the Holidays and COVID I had not heard from them in a month and a half - I called in for them to tell me that the order was canceled and that it was my fault - that I did not come back in and sign paperwork- I have copies of ALL the paper work already signed with an Authorization of delivery!!!! There was nothing else to sign - and then to be told it was my fault??? Absolute awful way to treat the customer and if it was an issue with the leasing company then that is on them because that is a program they offer and should have the understanding of the process - not blame the customer for their screw up!!
Pete Rusler
Jan 18, 2021
I can not caution you enough to take your business elsewhere. Purchase was suppose to be delivered immediately then followed by a month, then 2 months, and now they say itâs somewhere in Vietnam and no expected arrival date. Cancelled order and went to Bobâs in the same area, we got the color and features WE ACTUALLY WANTED with a 5 year warranty and delivery 15% cheaper. Stay away from this place and they do not communicate after point of sale!
Sherrill Salibio
Jan 11, 2021
My husband and I enjoyed our shopping experience at your Manchester branch, Demitri was pleasant, helpful and very professional.
Tom âVuâ Varnum
Jan 10, 2021
This is a very good furniture store. I bought a couch a few years back and now looking for a bed. They always have some deals or promos going on. Right now, it is 35% off select stuff.
Ashley Rousseau
Jan 04, 2021
We went here in August to order a table. They told us we would get the table the first week of December. Realizing long lead times were most likely due to COVID we agreed to move forward. About two weeks later they EMAILED us (not called) to tell us we would not get the table until June of 2021. We called and were told someone would call us back but no one ever did so we went into the store. When we arrived the manager said she took care of the issue and we would get the table in December 2020. However, on the day of delivery, we were told the table was damaged and we would not be getting it (again, over email). Everytime we called to get a new estimated delivery date we were told the manager would call us back (no one ever called). After a month, we finally called the cancel the order and they told us the delivery date was finally known and it would be June 2021. Luckily they let us cancel altogether but I feel lied to. Now we have spent four months without a table waiting and we are back to square one. Truly the worst customer service. Do not buy from here. Also... Still haven't gotten our money back and it has been a week since we cancelled the order.
Ian Gilbert
Jan 02, 2021
We picked a couch out on Nov 28th. They told us it would be delivered on the 28th of Dec. We removed the couch on the 27th to prepare for the arrival of the new sofa. The sofa never came. We called and they informed us that the new delivery date was the 28th of MARCH! The lady on the phone was so nonchalant about it, like it happens regularly.... Donât do business with this company. Might as well take your business to Bobâs where at least deliver what you ordered or inform you that the product isnât coming for at least 2 months after itâs due delivery date. What an absolute joke of professionalism.
Jay Adams
Dec 25, 2020
They were very nice, polite, and checked in with us as we looked around. Not pushy, but just attentive enough. Selected the piece we wanted and they took care of the rest. Now awaiting delivery. Thanks KiethMerry Christmas
Wayne Williams
Dec 24, 2020
Awesome group of people, Merry Christmas and thank you for the help with the pillow. Shout out to Nick.
Nicole Nason
Dec 23, 2020
Sales man was very helpful but because of a personal situation and the warehouse being shut down I needed to cancel my order. I was transferred to the manager who asked me âIf I knew there was a pandemic going on.â I called the store in Nashua and was transferred to Jennifer the manager there and she was great. Iâll be sending my friends and family to Nashua and Jennifer moving forward.
Vincent Glazewski
Dec 19, 2020
Nice collection of furniture but limited availability.
Eric Getchell
Dec 13, 2020
Dimitri was my salesperson and went above and beyond expectations to satisfy my questions and make us comfortable. In fact, we mentioned being thirsty and he went and grabbed a bottle of water for us! Great job!
Teresa Tramontozzi
Dec 12, 2020
Keith was very helpful at the manchester, nh store and helped us find what we wanted quickly. Thank you!
Christy Masciarelli
Nov 28, 2020
Great prices and service was good too!
Will Fulmore
Nov 24, 2020
The furniture is some of the worst I have ever purchased. The chairs material is unraveling and the padding is shifting. The customer service is a joke. It took 2 months to get something done. I will never recommend them to anyone else.
Lori Sierra
Nov 21, 2020
Very unacceptable that my disabled father waited three months to receive his adjustable bed and when the warehouse delivered they did not set it up correctly and they left him with parts that did not go with his bedroom set they had to return and again they did not set up the frame of the bed correctly and it fell apart and broke when my father sat on it. These people have no costumer service at all and when I called the store they said it was not their problem.
Dianne Dupont
Nov 15, 2020
I went to the Manchester store. I was greeted by James within minutes of entering the store. He was extremely helpful. He listened intently to what I was looking for including size, color and profile. I was able to find what I was looking for.
William Ditmars
Nov 13, 2020
Carol was very helpful. Thanks Carol.
John Finnefrock
Oct 12, 2020
Great experience, the salesperson was extremely knowledgeable. The product will mostly need to be ordered, but that's the times
Bryanna Thibeault
Sep 19, 2020
Loved it here! Walked in, had someone greet us, "followed" us at a good enough distance where we didn't feel smothered and uncomfortable but was there when we turned to her for questions, also.
Katelyn Soucy
Sep 15, 2020
Was hounded by the salesman! Was worse than a car dealership. Took my business elsewhere!
Amy Doucette
Aug 28, 2020
What a HUGE disappointment! Our furniture finally arrived after 5 long weeks. We had to remove our old furniture ourselves, understandable with COVID, but the delivery fee remains the same. The men are setting up the furniture..wait, what?? These pieces are to 2 different couches! That's right, they sent us a piece to a different couch altogether. OK, refused..take that back. Called customer service. That line doesn't actually lead to anyone, just a busy signal. We called the store, they didn't help except to give us the warehouse number to complain to them. We contact the warehouse and they don't have the right piece in stock. Wait, what? Sooo, did you know you were sending a piece that didn't match and hoped we didn't notice? They are unsure as to how long we will have half a couch. Fast forward 20 minutes... one of the two recliners we purchased does not recline properly. It clicks when reclining and the head piece is stuck in the forward position. The mechanisms on both chairs work only intermittently. Oh! You'll send a technician out next week? We would rather just have new chairs that actually work from day one. Nope, sorry, a technician will need to come out so please take another day off from work so you can be home for the technician. You will need to take a third day off to have the correct piece of your couch delivered, but who knows when that will be. You know what...just come get the furniture....we will do business elsewhere. WE WILL NEVER DO BUSINESS AT ASHLEY FURNITURE AGAIN. On a side note, the delivery men were quite pleasant.
Kaitlyn Ratsep
Aug 26, 2020
Shopped here with my boyfriend for the first time and it was a wonderful experience. James was knowledgeable and provided excellent service, leading us to feel really confident in making our purchase.
Jason Conwell
Aug 23, 2020
Tom and Matthew were awesome and got us exactly what we needed!
Ryan DeSantis
Aug 21, 2020
I ordered a couch from here originally. The lead time wound up being almost 10 weeks when I was originally quoted 2-3 weeks. Not only did the couch take a long time to arrive, but during the process, I had no visibility on why it was taking so long and every time I called for a status I was told it would be in the following week. The store offered to remedy the situation on my next purchase so I decided to buy another item. I bought a dining room set and again was told it would be available in 2-3 weeks. It has now been another 10 weeks and I still do not have my dining room set and I have been told it would arrive "in another week" several times. I am appalled with the customer service and lead time on the items from Ashley Furniture. I would highly recommend looking elsewhere for your next furniture purchase.
Jim Vincent
Aug 16, 2020
Casey was very helpful, answered all our questions!She also helped me load the sofa table into my vehicle!Thank You so much for all your help! Great dealings at Ashbrook.Thank You Again
Rachel Johansen
Aug 15, 2020
Had a very great experience at Ashley furniture. Rob was very helpful and explained everything. Will definitely return in the future
Jessie Haigler
Aug 14, 2020
Love Ashleys.Got the Recliners we wanted Heat,massage and rocker Awesome deal to.
Susan Garside
Aug 05, 2020
Both Tom and Demetri Were so helpful with the selection of our mattress. We would highly recommend Ashley and both of these fine and professional sales people. Both were extremely knowledgeable and were never pushy to gain the sake.
Ryan Campbell
Jul 16, 2020
Worst furniture store I have ever dealt with! Sales rep told us 4-6 weeks and now six week later after we have been told week after week that it will be in next week it wonât be delivered to our house until 10-12 week since we made the purchase. I received zero calls to update me on the extensive delays. Meanwhile I have ordered furniture from Wayfair and Overstock and got it within a week. Donât waste your time dealing with sales reps that just want to make a sale and not follow up to ensure expectations for delivery have been met. Go e-commerce and get it in 1/10 the time with better customer service.
Susan Tester
Jul 15, 2020
We were looking for a queen size bed at Ashley home store in Manchester N.H. and we were lucky enough to have. DEMETRI as our salesman. He was so very helpful and thoughtful with this whole process . We will always look for DEMETRI next time we're looking for furniture. We also notice a small sofa for our study room and Kyle was super helpful. Great service from each one of these gentlemen. Sofa didn't work cause of size but service was excellent. Thank you , regards Susan Tester
Sue L
Jul 13, 2020
Great service, not pushy. Fantastic deal on two beautiful recliners.
Jessica Thibodeau
Jul 11, 2020
Mary Beth was very kind and helpful. Covid friendly.
Jonathan Wright
Jul 08, 2020
Thank you, Demetri, for going above and beyond. Looking forward to doing business together.
Mike Clark
Jul 05, 2020
I bought my recliner in Oct 2019. By April 2020 the wood supporting the upper part broke off. So the upper part will not support your body weight. They sent me the mechanism which is still working on mine. When I called they said that cant get a service worker to my house untill Aug 21 2020. Will never buy anything from Ashleys again.
Shawn Pare
Jul 04, 2020
Sales person showed me different power recling love seats and tables ,color and sizes,and stocking and not stocked items ,friendly staff.
NH Guns and Ammo
Jul 03, 2020
Demetri did a great job making us feel welcomed when we went in to get a new bed for the wife's 40th. We ended up not only getting said bed with power base but we also snagged a great deal on a clearance power reclining loveseat. When I went to pick it up he even helped get it onto the truck. Nice sales experience all around.
Christina Raptis
Jul 03, 2020
My daughter and I were looking for a living room set and had a lovely experience with salesperson Demetri. He was incredibly friendly and patient with us (we werenât really sure what we wanted) and exceptionally knowledgeable about all the different pieces. He was attentive without being pushy and very kind. I would definitely shop there again.
Adrienne Xenos
Jun 23, 2020
My husband and I came here looking for furniture for our new home and Demetri was amazing in assisting us! He has been very attentive, helpful, and very resourceful during our search. We keep returning to this location for additional items and have chosen to continue using Demetri to help with our purchases. He even answers any questions we may have off hours! Additionally, the pricing on the items we have chosen at Ashleyâs couldnât be beaten by competitors and with our new furniture we look forward to hosting in our new home.
j st
Jun 17, 2020
Demetri was great to work with! He continues to stay in contact to make sure our delivery goes smooth.
Makenzi Coburn
Jun 17, 2020
Demetri was on the floor to greet me as I came in the store. Not entirely sure of what I wanted he gave me all the tools to make the right choice. I could not be more happy with my purchase and the price! My experience was very memorable and my boyfriend felt the same when we came back to place our order. I highly recommend going into this beautiful and clean store and hopefully you will stumble upon Demetri. We walked out feeling better than when we went in and I could not be more happy!
Akyria Vey
Jun 16, 2020
What a wonderful experience! Demetri was extremely helpful, and kind to my son and I. I am extremely happy with the entire process, and will be back in the near future to furnish other rooms. Thank you so much!
Ernest Richards
Jun 11, 2020
My wife and I arrived at the store about a half an hour before closing just to check on something that we have had our eyes on. After explaining our situation to Demitri the salesman, both he and Mary Beth went out of their way to help us. They stayed late to make sure we were happy with our purchase. Dimitri was very helpful and thorough with his descriptions of mattresses and making sure we had the right one. Thank you for all those involved. We have always like Ashley's because of friendly service like this and will continue to buy here
Ashley Hannon
Jun 11, 2020
Really great experience with this store. Demetri was very helpful and did not pressure me at all. I would shop here again
Paige Whitney
Jun 09, 2020
Demetri was such a huge help and so friendly! He seemed like he really cares and made our experience enjoyable for a department store. It was our first time buying furniture for our new home and he wasnât anything but nice and helpful.
Josh Hallett
Jun 02, 2020
We purchased furniture here and the experience was great. We did not feel pressured into buying and Demetri was excellent and patient. He helped us with any questions we had. We have bought here before and enjoyed our experience the first time. I recommend the store. The prices are decent and the furniture is really nice.
Cathy Roberson
Jun 02, 2020
I was really happy with the selection and price that we got for our new living room set. I really need to single out Demetri. He spent so much time listening to our budget and finding the perfect set for our needs. Thanks to his great service and the price and selection of the store, we would definitely return. Thank you Demetri for such a great experience!
Kelly Venie
Apr 11, 2020
Do not spend any money at this furniture store I bought my furniture from them last spring. I am currently one my FIFTH living room set, the first two were stained and damaged with some stitching missing. My fiance and I decided to pick out a different furniture set, we are on our THIRD set of our second choice. The first one was delivered stained and stitching missing again. The second delivery the lever to recline the seat snapped off after having the set for ONE day. We called and had them upgrade us to power instead. We received the new furniture and now on the seat portion of one of our seats it is all lumpy which seems to be that the stuffing is separating from the cushion. We are completely frustrated and refuse to do business with them.
Yazmin Zamora
Apr 11, 2020
THE WORST PLACE TO GET YOUR FURNITURE AT. Took OVER 2 months to get out dining and living room sets. They first told us they would be delivered one date and then changed it to a MONTH LATER. I called customer service and got NO help from the same lady who kept repeating âwe canât do anything for you, only so much fits in our truck.â We then called to see if we could pick them up and they said yes but that they would LEAVE THEM OUTSIDE FOR US TO PUT INSIDE THE TRUCK AND WE WOULD GET NO HELP. This is beyond wrong and just the worst service Iâve EVER experienced. I DO NOT recommend this place ever.
Mitch Jarzabek
Apr 03, 2020
For Black Friday we had noticed some sales and decided to stop by just to look at some couches as we had a small 2 person loveseat for our new apartment. Upon walking in Carmela greeted us and had asked if there was anything we were looking for. When we told her we were possibly looking for a new couch but were unsure if we would purchase today or just look around. She took the time to explain the layout of the store and where things were located. She mentioned if we had any questions she would be around the store and then let us go on our way. We explored the store (both floors) checking out many couches over the next 45 minutes or more. Once we were ready to discuss some various couches we found her close by and she went through not only the differences of the couches and pricing of different couches but also greatly explained the warranties available and delivery information. We ordered a sectional with a chase. After getting home and measuring closer in the apartment we decided we needed to switch the side of the chase. I called and spoke with Carmela and she helped get us in touch with someone who could modify the order and switch the side of chase. It was very painless. The couch came about 6 weeks later (we were given a timeline of 6-8 weeks for delivery) and after 10 weeks we could not be happier with our purchase. I highly recommend Ashley HomeStore and Carmela. We will be back again when we need to purchase more items once we have a house.
Lisa Trogdon
Mar 15, 2020
Nice furniture but VERY AGGRESSIVE sales woman who followed us like a vulture waiting for the kill. HATED THAT and nearly left without buying but my sister stepped in to deal with her because I simply couldn't.
Jordan Westgate
Mar 08, 2020
Horrible experience. A family member said she would buy me a couch and table set for my new house as a housewarming gift. I went here to get the set. Bob, the sales rep., said my mothers Ashleys credit card was only valid in the 3 stores in Fl. near where she lives. After going back and fourth on this for a few minutes, I said I would just get the item numbers for the furniture I liked, would find them online and use the Ashleys card like that. Bob started telling me the items are store specific and I could not find them anywhere other than in this specific store.While looking at a separate table set, a manager there said we could have 30% off of the set as it's a showroom set and dinged up. Bob went back in fourth with the manager, in front of me, trying to say he would give 25% off. She finally said it enough times that he accepted he would sell it for 30% off.Eventually, I got the item numbers and left. I went down the street and went to the Ashleys website on Google. I typed the item numbers and every piece he said I couldn't get online was available online.That's bad business and this company should be ashamed to have sales reps that openly lie to their customers.
Marcia Goncalves
Mar 07, 2020
Took them almost 3 months to get my furniture delivered. When I called to ask for a date not only was the person I spoke to rude but she had no clue.
Robin Cloutier
Mar 07, 2020
My daughter bought a mattress from the Nashville TN store. It was a sealy that she paid full price and also bought the warranty to be sure she covered all her bases. Within 3 months the head area started collapsing so she turned the mattress around and within 3 mos the opposite end started to collapse also. She contacted the warranty company that then sent someone to her apartment to inspect it. The man that came out kept expressing how bad the mattress was and the obvious defect on the ends.The warranty company said that it was 1/4 inch not deep enough for them to do anything about it. She complained but they refused to help. My daughter contacted Ashley Furniture and was told basically âtough luckâ.I would not buy a mattress from these people if I had $100,000.00 to throw away!!Headaches, neck problems, back problems oh my! Chiropractors, massage therapists, neurologists, physical therapists and acupuncture practitioners did not solve her health issues. The one thing that worked was a NEW mattress and NOT from Ashley Furniture!!Please donât go to this store!They only want your money and donât care about customer service.
Gail Chabot
Mar 03, 2020
Sales persons were amazing. No negative comments about the store experience.BUT now trying to deal with the distribution center has been a nightmare. We took the Extended warrantee which means we paid extra. Beginning of February called and told them about two issues we had with a love seat and our sectional. Set appointment for someone to come out (I thought meant to fix the problems). Nope, 3 weeks later this young man shows up looks at the love seat which clearly is not even in front and needs an adjustment. This young man sits on the loveseat and says itâs fine just fluff it up and itâs back to normal. I donât know about any of you but after someone sits down at my house and they get up I have never went over and âfluffed upâ the pillows. He took picture of this after he fluffed up the pillow. Then the loveseat we showed him where the spacing was not even and was noticeable and uncomfortable when you lay down. He pulled on it and said well will have to bring back to management and see what they say and he left.I called the distribution center and spoke with someone who asked me to send my pictures and shecould compare them to the young man. She said she would have management look at it first thing in the morning and get back to me on Friday 2/28. I called at end of day Friday because never heard anything. She said they have not looked at it but would make sure they did first thing Monday morning. Monday 3/2 comes and finally get a call at 1:12 pm with same questions as Friday and no answers. Today, Tuesday and no call or response.Very poor service after you leave the store. Very disappointed in the customer service we are receiving on an extended warrantee items. Not just that but we have bought 4 rooms full of furniture and spent over $10,000 and still get little help.
Bear Nielsen
Mar 01, 2020
We found a real nice sectional st Ashley's. Our Sales associate Ray, was really helpful too.
whiskers duvs
Feb 09, 2020
Rude women salesperson pushy
Cindy Rollins
Feb 05, 2020
Immediately upon entering, we were greeted by staff and toured the store. All our questions were answered.
Mrs B
Feb 03, 2020
Husband and I have been eyeing couches online from Ashley. We decided to take a ride to see what they had in store. Vast selection of a lot of nice stuff, more on the expensive side. However we found a nice little sofa & loveseat set that was within our budget! We worked with Logan, and he was very nice and professional. He definitely wasnât a dry , boring salesman looking for a sale. He had a sense of humor! He made our purchase painless and easy! Thank you so much for making our experience great.
Caroline Y
Jan 26, 2020
Big thank you to Jill! I bought furniture 2 years ago and she was the one who helped me furnish my whole house. Just visited again to buy more furniture and she was the one who was there to help me again. Shes the best and very knowledgeable . Always a pleasure with her.
Destiny
Jan 25, 2020
We had Jill as a sales person she is absolutely the best she got us a great deal and was the extremely pleasant and sweet completely adore her!
Bryan Haldeman
Jan 23, 2020
Too much for me to say
Joanna Page
Jan 21, 2020
If you need furniture expect to wait forever. Ordered a beautiful bed set, couch and coffee table on Nov 5th of 2019. We were told 3-4 weeks on delivery. They called and delayed it until January and then again until February. Gave them a call to see If we could at least get some of the order to be told it's going to be delayed again with no exact date this time... Still waiting on a call from management. At this point bringing our business elsewhere. Awful service, so disappointing.
Claire Blake
Jan 19, 2020
Very nice and patient not pushy was very satisfied
Jake Motha
Jan 15, 2020
Went here on black Friday looking for a deal on a sofa and love seat. Wife and I found one we liked. The salesman quotes us $1750 + $180 for shipping.Where is the black Friday discount I ask?No deal the salesman says.I go on my phone and find the very same couch with free delivery for $1250.Can you match this price I ask?Let me check with the managerNOI ordered the couches over the phone while sitting in Ashley furniture. Saved nearly $700 while they watched a sale walk out the door?It's a nice place to go and sit on couches. I would recommend saving money and buy elsewhere.
Steve
Jan 12, 2020
Nice place
Alicia Ross
Jan 05, 2020
Great prices and great service
Chris
Jan 04, 2020
Couch âsold outâ in process of my purchase but still on the floor without notification.
Mike Barwell
Dec 28, 2019
This was a great experience. Our sales person, Carmela, was exactly the right expert to help us wade through many choices. And we got great deals. Definitely go there before you buy anywhere else.
Gene J
Dec 20, 2019
I had the best experience shopping here. This was my first time shopping for furniture, my sales person was amazing and did not crowd me and helped me throughout the whole buying process.THEN when it comes to delivering the furniture, it was a NIGHTMARE. I spent so much money a month in advanced for me to move out and they still had things messed up. They had my items in the warehouse for a week prior to delivering it to me, you think they would check to make sure everything was there, BUT NOPE! When it came to the day my items were suppose to be delivered, I had to take time off of work to be there because they were not flexible with delivery days and i wouldn't have got my items for weeks. Once they were there, they didn't have all of my items. So guess what? I had to wait even longerrrrr for my items.They were missing items, and i had to wait ANOTHER 2 WEEKS TO GET THE REST OF MY ITEMS!!! They DID NOT KEEP ME UP TO DATE WITH ANYTHING, I HAD TO CALL THEM AND KEEP ASKING THEM WHAT IS THE UPDATE WITH THE ITEMS THAT I PAID FOR and no one had an answer.Finally, my items came in, and at this point, its the end of the year, already took time off from work and missed money, and guess what? They couldn't deliver on a weekend and wanted me to take more time off from work to get my items. Im not saying i am entitled to get what i want, BUT when it comes to THEIR mistake, they should be more flexible. When i asked for a specific day, they tell me no they cant do it. So i asked for a refund and to speak to a manager. Did i get to speak to a manager? NO. Instead they called me back and asked what day would work best for me so i can get what i paid for. The point is, i shouldnt have to ask for a refund just to get a day that is best for me because they messed up. No one took ownership of screwing everything up except for the nice lady who answers the phone, but its not her job to do so, The management should have stepped up to the plate and did something/said something.This process was AWFUL and i will NEVER purchase from there again. That was my first and last time unless they have a different warehouse or new management takes over the warehouse.To this day, still haven't received a call from management nor an apology for their screw up or a credit or nothing.Ashley sales, Amazing. The Warehouse SUCKS.
Shaad Ashraf
Dec 20, 2019
They said 2 or 3 weeks but now it's a month
Freddy Oliver
Dec 17, 2019
These people are great to deal with..
Dawn Dockham
Dec 13, 2019
I worked with Tom. He was exceptionally nice. Although, due to MY time constraints we couldn't do business. He helped me in ways I will always remember with his kindness and professionalism. Thank you Tom. Of course, I will return.
Andrea Haney
Dec 12, 2019
Carmela was great. Super knowledgeable and sweet. She was very easy to work with.
Elizabeth Searles
Dec 01, 2019
Carmela helped (and endured) us searching for a new couch. She did everything she could to help us find what worked for our space and our wants! She didnât hover nor push anything on us. Overall had a great shopping experience!
JAY COLLINS
Nov 17, 2019
Demetri's customer service levels were outstanding...
April Moulton
Nov 17, 2019
Excellent shopping experience today! We were looking for a living room sectional. Demetri was very professional and friendly, 2 qualities which are hard to find in today's world. Demetri never rushed us, or tried to sell us something we didn't want. I highly reccomend going in and see Demetri the next time you are furniture shopping , you will not be disappointed! We bought the perfect sectional!Thank you Demetri !
Larkin Hipp
Nov 10, 2019
Not bad. Demetri was a pretty cool guy. Explained wierd furniture terms to me and listened to me blather on about lasers. Would buy from again.
Robert McArthur
Nov 05, 2019
The purchase was enjoyable, be aware after the sale and you leave the store. We purchased a power sofa and when it was delivered it was not plugged in and tried. Later that night when we did plug it in we discovered one side did not work. You would think buying a broken sofa the company would replace it? No Way! You have to go through the circus act and they must send a service tech which takes a month then if it canât be repaired then they will put in an order for a new one. Didât I buy a new sofa to begin with! Not a broken one, you buy a tv at Best Buy bring it home and it doesnât work they replace it, not send a tech! Once you leave the store your on your own!!!
Shawn R.
Nov 05, 2019
Beautiful furniture at decent prices that are absolutely well-made and definitely worth checking out absolutely pleasure doing business with these people the staff is amazing
Cleopatra Sechelaru
Oct 30, 2019
It's got nice furniture and a little price but you got money go get it.
linda beloin
Oct 27, 2019
Demetri was easy to work with and very helpful. I was able to work within my budget!
Ronald Beaudry
Oct 17, 2019
Great
Aaron Medvidofsky
Oct 15, 2019
Sales person was informative and attentive but not pushy. They were very busy but the manager helped us check out because he knew we were in a rush. We'll definitely be back for our next purchase.
Mark Weglarz
Oct 12, 2019
Carmela has been excellent - responsive, knowledgeable and friendly! Definitely recommend requesting her for any furniture needs!
David Allen
Oct 06, 2019
WARNING: Do not order online! The will mess with your bank account. One day they will take out the money for the purchase, then the next day that transaction will disappear! My account was very messed up and in the negative multiple times because of this! Very disappointing. Why make it hard to buy a prince of furniture! Your better off going through the store or purchasing with a gift card.
Matthew Gelinas
Sep 26, 2019
What an experience. Do you know that saying that a give a client a great experience and he will tell anyone who asks, give a client a poor experience and he will tell everyone he knows. The later would apply to Ashley Homestore. No one greeted us. When we walked by a group of salespeople they actually stood up and walked away to continue their conversation rather than interact with a customer. They also had the Patriots game on and the majority of salespeople could be found around the screen. The furniture is cheaply manufactured and portions of the showroom were in disarray. Ashley HomeStore would be wise to invest in a new management team.
Danielle Maxwell
Sep 21, 2019
They threw a nice lamp in there dumpster that may help you
Adrian Spencer
Sep 13, 2019
Was in the store for 20mins and no one asked if I needed help. The customer service is bad at this location. I was ready to by a bedroom set but left after no one acknowledged my presence...I left and will not be returning.
Mark Martin
Sep 08, 2019
All furniture experts did there job superbly...
Ben Sawyer
Sep 08, 2019
Keith was very friendly and helpful. He worked with us to make sure we got the furniture we wanted at a good price.
Scott Chaplin
Sep 07, 2019
Tom was very helpful, attentive and knowledgeable. Thanks for helping us choose the right mattress to ensure we both get healthy and restful sleep!!
sean cooper
Sep 07, 2019
The prices are outrageous
David Leroux
Aug 18, 2019
Very happy with my trip to Ashley Home Store. Jill was awesome, they are lucky to have her.
Nathaniel Houle
Aug 15, 2019
Very friendly staff. Nice clean store with excellent selection. Minus one star for long lead time on most items. Otherwise full marks!
Jasmin Omanovic
Aug 09, 2019
Great selection of furniture. The layout of the store is phenomenal and extremely easy to navigate. Highly recommend checking this store out. The associated that work there are very knowledgeable, friendly and helpful. You will not be disappointed.
Krystine Chase
Aug 05, 2019
Always great service and beautiful furniture to look at. I could spend hours walking around in their showrooms.
Jeffery Griswold
Jul 28, 2019
Friendly helpful service. Went in with a couch in mind and came out with something I liked even better for the same price. I would recommend this to anyone who like me searched the internet for furniture and kept striking out. Just go in and give it a try.
louis Berma
Jul 19, 2019
I had my space shopping here, however the sales lady was great, gave me great ideas and I am going back to her to place an order after price shopping. They were the best deal around.
Tony Bilodeau
Jul 18, 2019
Great selection friendly people. The process was easy however it's yet to be delivered so the saga will continue. So far so good though.
Vinnie Golden
Jul 12, 2019
The selection here was a bit disappointing and staff was ok but I ultimately didn't purchase anything
Amina Y. Noor
Jul 09, 2019
Ray and the other sales associates were amazing! Ray was patient and very understanding! You could tell that he really cared about his job and helping me make the correct decision!Thank you for the great help Ray. Iâll definitely come back to make my purchases with you.
Kayla Burke
Jun 28, 2019
We had a great experience working with Maria! We showed her pictures of what we were looking for and she was very helpful. We ended up getting a great couch and night stands for our bedroom. She gave us all the info we needed to know about delivery and the price break down - thank you Maria for a stress-free shopping experience! We will be back.
Sue Case - Sanossian
Jun 24, 2019
Very pleasant environment. People are helpful yet not overbearing.Prices are moderate yet reasonable.Excellent choices!!
Myndee
Jun 23, 2019
After months and months of searching for the right recliners we finally found the ones for us. With Merideth's help we were able to find a couch to go with it! Thank you for being awesome!
Drone DLXXVII (Drone577)
Jun 23, 2019
I went shopping around at different furniture stores as I had just moved into a new apartment. The deals, product quality, and customer service I found here were unmatched by the other places I went to.Truly a great place to get your furniture from when you're on a budget, but still want excellent quality.
William Bishop
Jun 22, 2019
Great experience easy people to deal with and a large selection
Doug Coombs
Jun 18, 2019
Something between Bob's and Jordan's.
Joseph Castagnino
Jun 16, 2019
Buying was easy, getting the mattress wasn't. told us it would take 1-2 weeks, never called us when it came in. Bought two covers that were not in stock and they said they would be mailed. Never did. Had to call to find out whats going on. They upgraded our covers but we had to pick them up, then told us it would be a week before delivery, when we didn't get a call we were told the truck doesn't go to your area during that week and would be another. Canceled the order. Would have been a month since purchase. My thoughts were if we got the mattress what kind of service would we get in the future if something went wrong after the fiasco of trying to get it.
Casting PF
Jun 10, 2019
I don't know how they go about hiring sales people but the one I spoke with is EXTREMELY rude, unprofessional and acted like I was bothering him by asking questions about a sofa. I called to try and order a couch from the store and he really did not want to help, could not give me a definitive price kept asking "what price did you see online" and when I asked if I should buy it from a different store he said "go right ahead." I have never experienced anything like this from a sales person before. Word of advice to management: do a better job screening your staff! You just lost a $1,500.00 sale and a life time customer.
Bruce Prince
Jun 02, 2019
We purchased a great living room table for a on sale for spectacular price. Keith our Salesperson did a great job working with us and making the entire transaction a smooth process.
Andrew Stutzman
May 22, 2019
2 months and still waiting for my replacement furnture they damaged twice on delivery. 4 weeks to receive original order, over 4 week on replacement.
L Powers
May 15, 2019
Huge selection. Friendly staff to assist.
William McHugh
May 13, 2019
High end furniture not for the average family
Noelia Vargas
May 13, 2019
Great quality but I couldnât find modern and contemporary furniture as I want. Beautiful options to classic styles.
andreapaquinmusic
May 12, 2019
Marie was great! Great selection of products as well!
Lance Thebodeau
Apr 28, 2019
Ray was super helpful and polite, absolutely no pressure at all. We ended up with exactly what we were looking for and price was good. Store is clean and well kept also
Mustafa Safiia
Apr 20, 2019
Called a year after I purchased a bed because it started to fall apart to see if they could send someone to fix it. The receptionist told me because I didn't buy a warranty there is nothing they could do. I even asked if I could buy a warranty and she said it's too late. VERY dissatisfied with the their poor customer service.
Wanda Corson
Apr 17, 2019
I was very pleased at the service I received from Ashley. I knew what I wanted when I went in and the information that I wanted to know about the product was answered to my satisfaction. I went for mobile bed and mattress. Do not have picture. Would have to lift mattress to show frame, and take mattresse cover off.
Lindsay Paulus
Apr 11, 2019
Called looking to order a bench, had what I thought was great customer service, was told they could order it for me. I was informed it would ship within 7 days. Never got it, called multiple times spoke to multiple different people said they would check on it and call me back never did. 2 months later nothing.
Scott Proulx
Mar 17, 2019
Staff was very helpful and knowledge. Told Jill what our must haves were and she knew exactly where to go.
Donna Audy
Feb 22, 2019
Very helpful and friendly!
Ricki Gentile
Feb 11, 2019
Very dedicated salesperson. Austin was quite attentive.
Qwertiop
Feb 11, 2019
Austin from Texas made buying a mattress very easy. Unfortunately, we had gotten a very poor quality mattress from a different place just two years ago. We weren't thrilled about having to purchase another mattress so soon but Austin made it very easy and we are hopeful to get a good quality mattress. I've bought a Love seat from Ashley 2 years ago and it still looks brand new. I will be back soon to purchase a dresser. (If my username is something ridiculous, my kids (boys) use my google account...đ)
Mutaz Mousa
Feb 10, 2019
Although we found what we need I was shocked by the prices but I think all fine mattresses are expensive. However, the salesperson was pleasant but the manager let us walk out for $95. I placed a purchase for almost $4,000 and the manager didnât wanna give us $95 discount so we walked out forever!
Zachary Stavnezer
Jan 31, 2019
Ordered a chest of drawers and was told 4-6 weeks. After 7 weeks and not one attempt by ashley to reach out to the email or phone number I provided I called them. I was told that the item I ordered was actually on back order and it would be another month at least. They gave me $100 off for the inconvenience, which just covers the delivery charge. A week later to my surprise I get a call saying it will be delivered the 29th of January. It finally arrives and has dents, scratches and punctures in no less than 6 places, and of substantial size. I contacted customer service and sent detailed pictures and am waiting to hear back. Very disappointed would never recommend to anyone.
Michelle Stewart
Jan 22, 2019
Kinda disappointed I had been looking at this sofa online for months. I go to possibly purchase it and couldnt find it . They told me they call it something different than it's called online and it was nothing I thought. I ended up making a purchase but spent 1000 more than planned. I have to wait a month to get it and delivery is another 100 plus. They keep nothing in stock.
Andy H
Jan 12, 2019
Multiple Sales people standing around but no one asked if we wanted help on a Saturday. Left and won't go back, buying a couch elsewhere.
Demon Robert Ketchie
Jan 09, 2019
Went in to shop for a couch. Good selection of furniture for all areas in the home. Salespeople weren't too pushy at this store. They dont always carry all items found in the sales paper so call ahead.
Eric Daigle
Jan 04, 2019
Wowza take a look at the price tags and give the chairs a shake and see how they wobble with low quality.
